Knights of Columbus

Recruitment

• Managing recruiting key performance indicators in assigned territory
• Develop and implement regional recruiting strategies
• Create an inventory of quality Assistant General Agents and Field Agents candidates
• Partner with members of Field Management team, General Agents and Assistant General Agents in assigned territory to attain annual recruiting goals
• Assist in identifying development recruiting strategies that attract quality candidates to the Field Agent role
• Partners with General Agents in the development of annual Agency Recruiting Business Plans
• Report to the VP of Agent recruiting and growth
• Achieve/exceed Assistant General Agent of Field Agent recruiting objectives

Regional Recruiter

Manager

• Provide operational direction, support, and guidance to assigned co-workers
• Allocate routine tasks or project work, in line with team objectives and individual capabilities
• Monitor quality and performance against agreed criteria, to make learning recommendations or to escalate concerns
• Facilitate effective working relationships between team members
• Assist in the sourcing, hiring, and onboarding of new team members
• Foster a positive, supportive, and fun work environment while providing opportunities for team members to try new roles and take on new responsibilities
• Train or provide appropriate training and development for employees; provide direction, coach, provide feedback and support, counsel, and motivate employees
• Ensure adherence to company policies
• Create and present reports as requested
• Contribute to the organization's overall information/data management strategy, ensuring that it is an integrated part of the overall business & IT strategies
• Provide recommendations and solutions for improving data accessibility as driven by the business need for knowledge and decision-making capabilities
• Encourage and support innovative communities, teams, and individuals to share creative ideas and learn from failures

Data Lakehouse Manager

Engineer

• Complete full life cycle of ETL/ELT development to address business needs or resolve issues including design, mappings, data transformations, scheduling and testing.
• Translate data movement requirements into technical designs.
• Develop ETL/ELT workflows, mappings, and data pipelines to extract, transform, and load data into target environments.
• Develop data extraction and transmissions to external vendors.
• Develop test plans and perform unit testing.
• Create supporting documentation for new processes.
• Work closely with data analysts to gain understanding of business processes and corporate data.
• Determine impacts to data warehouse structures and information flows due to changes in business or technical requirements.
• Contribute to architectural decisions to support business processes.
• Provide production support for data solutions.
• Complete root cause analysis and contribute to remediation planning and implementation.
• Perform data quality analysis, report data quality issues and propose solutions for data quality management.
• Learn and expand upon internal controls and participate in customer support.
• Prepare effort estimation including researching and estimating costs of software development, unit testing.
• May provide estimates for upgrades of vendor packages upgrades and integration with existing systems.
• On Call and/or after hours work required.

Data Movement Engineer – Contractor

Software Engineer

• Develop solutions requiring analysis and research, working on small to large complex projects that requires increased skill of the Optimizely platform
• Analyze, code, test, document and support the web applications that are developed and maintained within ITS and interfacing with outside vendors
• Perform design work
• Collaborate with our UI/UX team, mentor junior staff and foster a collaborative environment
• Participate actively in sprint planning, backlog refinement, and daily standups
• Work independently on user stories and implementation tasks, ensuring timely completion and quality
• Develop and maintain unit and integration tests to support robust software deployment
• Investigate and address performance issues, technical challenges, and operational problems
• Draft and update technical documentation to ensure clarity and continuity
• Manage task-level communications, promptly reporting delays or blockers to ensure project timelines are met
• Triage defects effectively and develop fixes to maintain software integrity and user satisfaction
• Provide detailed code walkthroughs to the lead developer or system architect, demonstrating thorough understanding and implementation of requirements
• Demonstrate completed work to key stakeholders and internal audiences, highlighting functionality and aligning with OneMember program goals

Senior DXP Developer

Project Manager

• Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects
• Manage resources and coordinate the efforts of team members, business stakeholders, and third-party contractors or consultants
• Direct multiple projects utilizing Agile, Waterfall, Iterative, or Hybrid methodologies
• Define the project’s objectives and oversee quality control throughout its life cycle
• Prepare and communicate status reports on the health of the project

Associate Project Manager

• Exercises discretion and independent judgement in overseeing all aspects of budgeting for the fraternal departments
• Creates annual expense forecasts, tracks ongoing expenditures, performs variance analysis, and recommends midterm budget adjustments
• Briefs and advises all fraternal vice presidents and directors on budget preparations and required actions
• Interfaces for the fraternal departments with all financial departments including treasury, accounting, procurement, and payables
• Acts as fraternal liaison with approved vendors to coordinate procurement, inventories, pricing, shipping, deliveries and expected costs for new items and resources required for program initiatives
• Manages the production of fraternal resources and reference materials
• Coordinates content creation, graphic layout, translation, production, and delivery of resources needed for training, operations, recruitment, and evangelization
• Travels occasionally as Supreme Representative to state conventions and district meetings
• Supports Supreme conventions and State Deputy meetings
• Monitors budget adherence in real time throughout the fiscal year
• Reports projected overruns in a timely manner and recommends corrective actions
• Trains department managers on required budgetary procedures
• Assures the timely production, availability, and delivery of all required items

Manager, Fraternal Budget, Resources & Vendors

Accounts Payable

• Oversee the daily operations of the accounts payable function
• Ensure timely and accurate processing of invoices, payments, and expense reimbursements
• Maintain a strong business partnering relationship with Procurement and other areas within the company
• Manage the end-to-end accounts payable process, including invoice processing, payment runs, and expense reimbursements
• Supervise and mentor AP staff, providing training, performance feedback, and development opportunities
• Develop, implement, and maintain systems, procedures and internal controls to ensure adherence to company policies, accounting standards, and regulatory requirements
• Drive process improvements through effective use of systems
• Maintain accurate records and documentation for all AP transactions
• Monitor aging reports and ensure timely payments to vendors
• Interact with upper management, other internal customer departments, and external customers
• Oversee IRS (1099 & 1042) and Connecticut sales tax reporting
• Oversee quarterly and year-end AP accrual reporting and performing account reconciliations
• Assist with audits and provide necessary documentation
• Research and respond to inquiries from K of C staff and vendors

Accounts Payable Manager

• Lead and participate in patching activities across diverse platforms including Windows, Linux, and third-party applications.
• Manage and mentor a team of patch management technicians, providing guidance, support, and performance feedback.
• Develop and maintain patching schedules, policies, and procedures aligned with security and compliance standards.
• Collaborate with cross-functional teams to coordinate patch deployments and minimize operational impact.
• Monitor patch compliance and vulnerability remediation efforts, producing reports for leadership and audit purposes.
• Evaluate and implement patch management tools and automation strategies.
• Stay informed on emerging threats, vendor advisories, and industry best practices.
• Serve as a point of escalation for patch-related issues and coordinate resolution efforts.
• Support audits and assessments related to patching and vulnerability management.

Vulnerability & Patch Management Manager – Hybrid, Connecticut

Financial Planning and Analysis

• Manages the daily financial operations of the John Paul II National Shrine including accounts receivables, payables, financial reporting, and Gift Shop operations
• Ensures appropriate financial controls are in place, reviews allocation of expense and revenue, and ensures periodic financial reporting is completed accurately and timely
• Supervises the accounts payable and receivable operations of the Shrine including the accurate collection and deposit of all funds received onsite
• Establishes and maintains appropriate cash controls for Gift Shop, donations, etc
• Ensures financial operations are in compliance with corporate policies and standard GAAP procedures
• Oversees the day-to-day operations of the gift shop including managing staff, overseeing daily cash receipts and account reconciliation
• Manages the semi-annual gift shop merchandise inventory
• Ensures that periodic sales tax is remitted to the District of Columbia
• Serves as the primary point of contact for the JPII Shrine with the KofC Accounting, Financial Reporting, and Procurement Departments

Finance Manager

Communications

• Responsible for core communications and marketing efforts for the Saint John Paul II National Shrine
• Supervises the Specialist – Marketing and Communication
• Collaborates with Outreach and Visitor Services staff
• Writes press releases and promotional materials
• Implements marketing campaigns, social media strategy, and website postings
• Creates and implements communication plans for Shrine and retreat house events
• Provides quality materials for general promotion of the Shrine and Retreat House
• Designs and implements marketing and outreach plans
• Participates in executive team meetings as needed
• Addresses any communication crises

Manager of Communications, Marketing

Customer Support

• Greets callers in a positive and professional manner; verifies security information such as but not limited to: agent id, social security #, dob, address and phone numbers.
• Engages caller, asks probing questions, to determine nature of the call and responds to the reason for the call.
• Use KofC administrative systems to search for the information needed to answer the callers inquiry and provide the appropriate response.
• Responds to general and detailed questions from policyholders and field force on life insurance, ownership rights, cash values, accounting and taxation, tax sheltered/non tax sheltered annuities (FPA, SPA, Vantage) and SPIA, settlement options and fraternal rules as appropriate and within guidelines.
• Follows procedures for release of specific policyholder information; assesses customer and field force needs for Home Office assistance.
• Forwards standard or special action requests to appropriate department to comply with callers request for written correspondence.
• Reviews and determines nature of email inquiries, analyzes the issue and responds appropriately or directs the inquiry to the proper department.
• Serves as liaison between KofCs website and appropriate departments.
• Routinely reviews departmental communications, product updates and other tools to stay current with organizational developments.
• Performs other customer-service related duties as requested by supervisor.

Customer Service Representative

• Responds to a wide range of phone and email inquiries in Spanish or in French
• providing detailed knowledge of the Order's insurance, annuity product offerings and fraternal organization utilizing all information systems data as appropriate and within guidelines
• Engages caller, asks probing questions, as necessary, to determine the nature of the call and analyzes the issues of concern
• Uses KofC online systems to search for and secure the information needed to answer the callers inquiry and provide the appropriate response
• Responds to general and detailed questions from policyholders and field force on life insurance (old and new), ownership rights, cash values, accounting and taxation, tax sheltered/non tax sheltered annuities (FPA, SPA, Vantage) and SPIA, settlement options and fraternal rules as appropriate and within guidelines
• Follows procedures for release of specific policyholder information; assesses customer and field force needs for Home Office assistance
• Forwards standard or special action requests to appropriate department to comply with callers request for written correspondence
• Reviews and determines nature of email inquiries, analyzes the issues and either responds or directs the inquiry to the proper department
• Serves as liaison between KofCs website and its departments
• Performs other customer service related duties, e.g., if Bilingual in Spanish/English or French/English, translates for other business areas
• Routinely reads departmental communications, product updates and other tools to stay current with organizational developments  Performs other customer service related duties as requested by supervisor

Bilingual Customer Service Representative, French

• Manage the full lifecycle of Snowflake data operations, including monitoring, troubleshooting, and optimizing data pipelines.
• Proactively identify and resolve issues related to data integrity, latency, and pipeline failures to maintain smooth operations.
• Translate stakeholder requirements into Snowflake-specific solutions for data movement.
• Develop and optimize SQL queries, warehouse configurations, and data models for performance, reliability, and scalability.
• Design, develop, and optimize Snowflake data pipelines and models.
• Recommend and implement best practices for data ingestion, transformation, storage, security and data modeling.
• Support advanced features like Change Data Capture (CDC) and Slowly Changing Dimensions (SCD Type 2).
• Support frameworks like Data Vault and dimensional modeling in Snowflake.
• Monitor and troubleshoot data pipeline failures and performance issues in ETL and Snowflake environments.
• Thoroughly test all production solutions prior to implementation.
• Perform root cause analysis of data discrepancies, latency, and integrity issues.
• Provide production support for IBM DB2, Snowflake, and orchestration tools (Airflow, ESP).
• Collaborate with other teams to implement fixes and preventive measures.
• Perform data quality analysis, report issues, and propose solutions.
• Ensure data accuracy, completeness, and consistency across systems.
• Implement validation and reconciliation checks within pipelines.
• Support data governance initiatives including metadata management and lineage tracking.
• Lead the design, development, and maintenance of Snowflake processes.
• Provide technical leadership, code reviews, and mentorship to junior developers.
• Coordinate with business stakeholders, data architects, and application teams to gather requirements and deliver solutions.
• Communicate issue status, impact, and resolution timelines effectively.
• Maintain comprehensive documentation for all Snowflake-related issues, fixes, and scripts, ensuring they are version-controlled and aligned with data architecture and security standards.
• Develop and maintain production support playbooks and detailed ticket resolution procedures to enable consistent and efficient incident handling.
• Prepare effort estimations and contribute to architectural decisions.
• Provide regular updates and reports on issue trends and improvement initiatives.
• On-call and/or after-hours work required.

Data Movement Engineer – Snowflake, Contractor

• Complete full life cycle of ETL/ELT development including design, mappings, transformations, scheduling, and testing.
• Translate data movement requirements into technical ETL design.
• Design, develop, and maintain robust ETL workflows using Talend, Informatica (IICS, PowerCenter), and BODI.
• Develop data extraction and transmissions to external vendors.
• Develop test plans and perform unit testing.
• Determine impacts to data warehouse structures and information flows due to changes in business or technical requirements.
• Perform design and code reviews in support of organizational standards.
• Contribute to architectural decisions to support business processes.
• Perform data quality analysis, report data quality issues and propose solutions for data quality management.
• Communicate issue status, impact, and resolution timelines effectively.

Data Movement Engineer – Talend

• Complete full life cycle of ETL/ELT development to address business needs or resolve issues including design, mappings, data transformations, scheduling and testing
• Translate data movement requirements into technical designs
• Develop data extraction and transmissions to external vendors
• Develop test plans and perform unit testing.
• Create supporting documentation for new processes
• Determine impacts to data warehouse structures and information flows due to changes in business or technical requirements
• Contribute to architectural decisions to support business processes
• Provide production support for data solutions
• Complete RCA and contribute to remediation planning and implementation
• Perform data quality analysis, report data quality issues and propose solutions for data quality management
• Prepare effort estimation of software development and unit testing
• Monitor ETL workflows and streaming jobs across Talend, Airflow, and ESP environments
• Investigate and resolve data load failures, performance issues, and data quality anomalies
• Perform RCA and implement corrective and preventive actions
• Develop and maintain ETL jobs using Talend and support legacy BODI workflows
• Collaborate with data engineers to optimize pipeline performance
• Implement data validation, cleansing, and reconciliation logic
• Work with business analysts to ensure data accuracy and completeness
• Support data audits and compliance initiatives
• Manage and enhance job orchestration using Airflow
• Ensure timely execution of data workflows
• Automate routine support tasks and improve monitoring capabilities
• Liaise with business users, application teams, and data architects to resolve issues and gather requirements
• Maintain detailed documentation of ETL processes, job schedules, and issue logs
• Contribute to knowledge base and support documentation for recurring issues
• On Call and/or after hours work required