Knights of Columbus

Bilingual Customer Service Representative, French

Knights of Columbus

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $41,000 - $63,500 per year

About the role

  • Responds to a wide range of phone and email inquiries in Spanish or in French
  • providing detailed knowledge of the Order's insurance, annuity product offerings and fraternal organization utilizing all information systems data as appropriate and within guidelines
  • Engages caller, asks probing questions, as necessary, to determine the nature of the call and analyzes the issues of concern
  • Uses KofC online systems to search for and secure the information needed to answer the callers inquiry and provide the appropriate response
  • Responds to general and detailed questions from policyholders and field force on life insurance (old and new), ownership rights, cash values, accounting and taxation, tax sheltered/non tax sheltered annuities (FPA, SPA, Vantage) and SPIA, settlement options and fraternal rules as appropriate and within guidelines
  • Follows procedures for release of specific policyholder information; assesses customer and field force needs for Home Office assistance
  • Forwards standard or special action requests to appropriate department to comply with callers request for written correspondence
  • Reviews and determines nature of email inquiries, analyzes the issues and either responds or directs the inquiry to the proper department
  • Serves as liaison between KofCs website and its departments
  • Performs other customer service related duties, e.g., if Bilingual in Spanish/English or French/English, translates for other business areas
  • Routinely reads departmental communications, product updates and other tools to stay current with organizational developments  Performs other customer service related duties as requested by supervisor

Requirements

  • Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
  • An effective communicator who understands the importance of listening, being empathetic, and remaining professional in a conversational manner
  • Solid written communication skills
  • Ability to work and grow in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and ability to adjust to changes quickly
  • Open to feedback to support your performance and development
  • Solid computer and multi-tasking skills
  • Ability to speak French Canadian or Spanish.
Benefits
  • 13 paid holidays per year in addition to vacation and paid sick leave
  • flexible workweek schedules
  • Certifications, designation, and tuition reimbursement
  • 401(k) retirement savings plan with matching company contributions
  • cash balance retirement plans fully funded by the company
  • Short-term disability and term life insurance fully paid for by the company
  • Up to 12 weeks of childbirth leave under STD policy
  • One week of fully paid parental leave for all new parents, including adoptive and foster parents
  • a variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions
  • Long-term disability insurance
  • Dental insurance
  • Vision insurance
  • Health club membership reimbursement
  • Employee Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicebilingual communicationinsurance knowledgeannuity product knowledgetaxation knowledgecash value analysispolicyholder information managementinquiry analysismultitaskingcomputer skills
Soft skills
effective communicationempathyprofessionalismlistening skillsadaptabilitywillingness to learnfeedback receptivenesstrust buildingcustomer satisfaction focusproblem-solving