Customer Service Representative
Knights of Columbus
full-time
Posted on:
Location Type: Hybrid
Location: Connecticut • United States
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Salary
💰 $41,000 - $63,500 per year
About the role
- Greets callers in a positive and professional manner; verifies security information such as but not limited to: agent id, social security #, dob, address and phone numbers.
- Engages caller, asks probing questions, to determine nature of the call and responds to the reason for the call.
- Use KofC administrative systems to search for the information needed to answer the callers inquiry and provide the appropriate response.
- Responds to general and detailed questions from policyholders and field force on life insurance, ownership rights, cash values, accounting and taxation, tax sheltered/non tax sheltered annuities (FPA, SPA, Vantage) and SPIA, settlement options and fraternal rules as appropriate and within guidelines.
- Follows procedures for release of specific policyholder information; assesses customer and field force needs for Home Office assistance.
- Forwards standard or special action requests to appropriate department to comply with callers request for written correspondence.
- Reviews and determines nature of email inquiries, analyzes the issue and responds appropriately or directs the inquiry to the proper department.
- Serves as liaison between KofCs website and appropriate departments.
- Routinely reviews departmental communications, product updates and other tools to stay current with organizational developments.
- Performs other customer-service related duties as requested by supervisor.
Requirements
- High school diploma or equivalent required; college degree or currently pursuing preferred
- Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
- An effective communicator who understands the importance of listening, being empathetic, and remaining professional in a conversational manner
- Solid written communication skills
- Ability to work and grow in a fast-paced, high-volume call center environment
- Willingness to learn new skills and ability to adjust to changes quickly
- Open to feedback to support your performance and development
- Solid computer and multi-tasking skills
- Ability to speak French Canadian or Spanish is a plus but not required.
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceeffective communicationlisteningempathyprofessionalismwritten communicationmulti-taskingadaptabilityopenness to feedbackproblem-solving
Certifications
high school diplomacollege degree