Knauf Gips KG

Customer Support

• You will support the planning, implementation and ongoing management of rollouts in Customer Service and Sales across the KCNE region
• Acting as a liaison between the business units, Knauf Digital and IT, you will help capture, structure and communicate business requirements
• You will actively contribute to the analysis and optimization of processes and business workflows to improve efficiency and collaboration in daily operations
• In this role you will be involved in change and project management, support projects through to implementation and take on tasks related to meetings as well as training and workshops for Sales and Customer Service
• As part of a committed team, you will help shape the digital transformation of Customer Service, Sales and Marketing and continuously develop through collaboration with experienced colleagues

Internship in Customer Experience, Digital Transformation

Inside Sales

• Fachliche und disziplinarische Führung eines Verkaufsinnendienst‑Teams im Customer Service
• Organisation und Steuerung des operativen Tagesgeschäfts inklusive Priorisierung, Arbeitsverteilung und Team‑Eskalationen
• Bearbeitung kaufmännischer Kundenanfragen entlang definierter Serviceprozesse
• Hohe Servicequalität, Produktivität und Erstlösungsquoten im Team im Blick behalten und aus der Steuerung der Team‑Performance gezielt Verbesserungsmaßnahmen ableiten
• Durchführung regelmäßiger Team‑ und Einzelcoachings zur Förderung der kontinuierlichen Qualitäts‑ und Leistungsverbesserung
• Enge operative Zusammenarbeit mit Vertrieb, First und Second Level, Finance und Ordermanagement zur Koordinierung von Schnittstellen
• Aktive Mitwirkung an der Einführung neuer Arbeitsweisen, Systeme und Digitalisierungsinitiativen wie FoCS

Teamlead Inside Sales

Director

• Lead and elevate EMEA safety leadership — mentor H&S professionals and management, build strong talent pipelines, and ensure comprehensive, region-wide training for technical, organizational, and regulatory competence
• Own H&S strategy and governance — deploy policies and Group Safety Standards across EMEA in line with corporate objectives and regional regulations, staying ahead of evolving Knauf and legal requirements
• Safeguard compliance end-to-end — oversee risk management and high-risk operations across plants and offices; drive audits, process and equipment reviews, site inspections, and compliance activities to eliminate and reduce risk
• Drive incident excellence and continuous improvement — lead SIF investigations, implement corrective and preventive actions, benchmark performance across EMEA, and share best practices to elevate performance and embed proactive risk reduction
• Make decisions with data and deep expertise — analyze safety metrics and trends, interpret internal and external regulations, apply industry standards across key programs (Plant/Warehouse Safety, PME), and partner with Corporate H&S as a trusted thought leader while managing multiple initiatives for stakeholders

Director of Health & Safety – EMEA

Account Manager

• Responsible for managing and acquiring key customers in the drywall sector
• Intensive customer support on both commercial and technical levels
• Implement initiatives to broaden target customer segments
• Actively propose and drive the development of innovations within specialist departments
• Monitor the market and adapt market-engagement strategies

Internship in Customer Experience, Digital Transformation

Teamlead Inside Sales

Director of Health & Safety – EMEA

Regional Sales Manager – Drywall