KMA Human Resources Consulting

Associate Director, Camp and Client Services

KMA Human Resources Consulting

full-time

Posted on:

Location Type: Hybrid

Location: Lowell • Massachusetts • United States

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Salary

💰 $60,000 - $80,000 per year

Job Level

Senior

About the role

  • Lead the planning, coordination, and delivery of all EFNE camp programs, including day camps, overnight camps, family camps, and virtual sessions
  • Oversee and coordinate on-site operations during camp programs, ensuring smooth execution, safety compliance, and support for staff and participants
  • Play a key role in site selection, partner coordination, contract management, logistics planning, and risk management procedures to ensure effective program delivery
  • Provide critical support to seasonal staff, counselors, and volunteers throughout onboarding and training processes to ensure readiness and program success
  • Maintain camper records, handle registration processes, and communicate with families
  • Coordinate with medical professionals to ensure safe care for campers with epilepsy and co-occurring conditions
  • Supervise EFNE’s operations and each camp it schedules and personally attending the camps for their duration
  • Develop and manage camp budget in partnership with finance staff
  • Implement year-round expansion programs by developing and coordinating in-person day activities and community meetups throughout all five New England states
  • Coordinate and lead adult retreats, family gatherings, and seasonal recreational activities
  • Establish partnerships with local organizations, camps, and venues
  • Provide care management support for camp families and other clients as needed, working as an integral member of the Programs & Services (P&S) team
  • Provide resource navigation and referral support to families
  • Act as lead facilitator for at least two SHARE groups (in-person or virtual)
  • Build strong relationships with families to create a supportive and inclusive experience before, during, and after camp
  • Collaborate closely with the Programs & Services (P&S) team to ensure consistency with EFNE’s client support model
  • Coordinate communication efforts concerning camp and recreational programs with EFNE’s outreach and communications teams
  • Represent EFNE at community events, resource fairs, and partner meetings
  • Collect feedback and evaluation data to enhance continuous improvement

Requirements

  • Associate’s degree or the equivalent experience required, Bachelor’s degree preferred
  • Minimum 2–3 years of experience supporting or coordinating camp operations, youth programs, recreation programs, or similar settings
  • Experience working with children, youth, or families; experience with medical or disability-related programs is preferred
  • Strong organizational skills and ability to coordinate multiple programs simultaneously.
  • Strong communication and teamwork skills
  • Skilled in leading small group activities, in-person programs, and virtual sessions
  • Ability to work some evenings and weekends during events or camp sessions
  • Seizure First Aid and CPR/First Aid certification (or willingness to obtain)
  • Will be required to participate in, and successfully complete, EFNE’s accredited Community Health Worker certification program
  • Valid driver’s license and readiness to travel across New England
Benefits
  • Hybrid work schedule based in New England (seasonal in-person presence at camp sites required)
  • Opportunity to be part of a community -based mission driven organization with ability to make an immediate impact
  • Comprehensive benefit package with no waiting period for health, dental and vision
  • Generous paid time off including vacation, sick and holidays and a matching 403B retirement plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
camp operations coordinationlogistics planningbudget managementregistration processesresource navigationdata collection and evaluation
Soft Skills
organizational skillscommunication skillsteamwork skillsrelationship buildingleadership skills
Certifications
Seizure First Aid certificationCPR/First Aid certificationCommunity Health Worker certification