Kixie

Full-stack Engineer

• Take full ownership of key product subdomains - including Telephony, CRM Integrations, Billing, and Observability - driving architecture decisions and long-term technical direction.
• Design, build, and maintain full-stack applications using React, Node.js, TypeScript, PostgreSQL, Kafka, OpenSearch, Kubernetes, and AWS Services.
• Build and evolve deep integrations with third-party CRM platforms including Salesforce, HubSpot, Pipedrive, Zoho, GoHighLevel, etc.
• Contribute to our event-sourcing, microservices-based architecture - designing resilient, fault-tolerant services that operate at scale.
• Leverage AI tooling and LLM-based systems to enhance product features and build enterprise-grade capabilities that meet strict SLA requirements.
• Help build and enhance our observability platform which captures both system stability and user behavior that feeds into our business intelligence and ai platform.
• Manage and improve our CI/CD and AWS EKS infrastructure using Terraform for cloud provisioning and Ansible for on-premise Kubernetes cluster management.
• Champion best practices, test automation, and code quality standards across the engineering organization.

Senior Software Engineer

Product Marketing

• Define and evolve Kixie’s narrative
• Translate product capabilities into clear, measurable business outcomes
• Own GTM for:
• Feature launches
• AI capabilities
• Packaging updates
• Build playbooks that Sales and CS actually use
• Own onboarding → activation → adoption → expansion
• Build multi-channel lifecycle systems (email, SMS, in-app, outbound assist)
• Partner with Sales and CS to drive:
• Feature adoption
• Expansion revenue
• Improve:
• Activation rate
• Time-to-value
• Net revenue retention
• Own the website as a conversion engine
• Continuously test:
• Messaging
• Structure
• Offers
• Demo flows
• Improve:
• Demo conversion rates
• Trial activation
• Inbound → outbound assist flows
• Use AI to:
• Generate and test messaging at scale
• Analyze conversation + CRM data for insights
• Build lightweight workflows and agents
• Run a continuous experimentation loop:
• Hypothesis → test → learn → deploy
• Increase experiment velocity across funnel stages
• Own VOC system across:
• Calls
• CRM data
• Customer interviews
• Translate insights into:
• Messaging improvements
• GTM changes
• Product feedback
• Work directly with Product on revenue-impacting decisions

Senior Software Engineer

Senior Growth & Product Marketing Manager