Kiwi

Operations Analyst

Kiwi

full-time

Posted on:

Location Type: Hybrid

Location: Santo Domingo • Dominican Republic

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About the role

  • Customer & Team Support: Review and resolve negative customer insights. Address and complete operational requests submitted by the customer support, collections, and sales teams, primarily through Jira ticket completions.
  • System Audits & Data Integrity: Perform regular system audits to monitor compliance and ensure data integrity.
  • Complex Issue Resolution: Investigate and resolve complex billing issues.
  • Leadership Reporting: Escalate key findings and risks to senior leadership.

Requirements

  • System Knowledge: A high level of system knowledge and hands-on experience with tools such as LoanPro and CMS.
  • Communication Skills: Must be able to read, write, and communicate effectively in English.
  • Analytical Skills: Strong analytical and problem-solving abilities.
  • Experience: Demonstrated ability to manage and resolve complex operational issues.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
system auditsdata integritycomplex issue resolutionoperational issue management
Soft skills
communication skillsanalytical skillsproblem-solving abilitiesleadership