Kivo

Sales

• Prospect for new accounts based on industry intelligence and proactive networking.
• Qualify inbound leads from the marketing pipeline and referrals.
• Conduct discovery calls, understand customer needs in detail.
• Deliver sales presentations and product demonstrations via Zoom.
• Create proposals and contracts to meet customer needs.
• Manage the sales process through contracting and handoff for implementation.

Director of Solution Sales – Life Sciences

Implementation Specialist

• Own end-to-end implementations of the Kivo platform for biopharma and med-device customers
• Plan & deliver multiple implementations concurrently: project charter and plan, timelines, RAID, status, risk/issue escalation, stakeholder communications, and executive readouts
• Facilitate discovery & design workshops; translate regulated process requirements into configured solutions and documented decisions
• Own validation workstream with a risk-based approach: author/review plans, requirements, test protocols, traceability, deviations, and final reports aligned to 21 CFR Part 11 / Annex 11
• Drive change management: defect triage, go-live readiness, training enablement, and post-go-live support
• Partner cross-functionally with Sales, Customer Success, Support, and Product to deliver value and ensure smooth hand-offs
• Own scope & quality: SOW adherence, acceptance criteria, and measurable outcomes (time-to-value, CSAT, on-time delivery)
• Oversee data migrations and integrations, training, and post-go-live stabilization consistent with life-sciences best practices

Implementation Manager, Life Sciences SaaS

Vice President

• Build and lead a multi-disciplinary org (CS, Support, PS/Implementation, Data Migration) with clear roles, ladders, and an operating cadence (QBRs/MBRs, targets, dashboards). Own the Services P&L : forecasting, pricing & packaging, utilization, margin, backlog, and capacity planning. Standardize delivery : implementation playbooks, risk & change management, cutover/migration checklists, and post-go-live care. Customer Success : drive outcomes, adoption, executive alignment, and expansion; run structured success plans, risk reviews, and escalation management. Technical Support : define tiering and SLAs, incident/problem management, knowledge base & community, follow-the-sun/on-call model as we scale. Data Migration : own methodology for discovery, mapping, dry runs, and production cutovers. Professional Services portfolio : create packaged offerings, fractional SME and system ownership roles; shape SOW standards and governance. Cross-functional leadership : partner with Product for feedback and roadmap influence; enable Sales with scoping, SOWs, and credible delivery dates; align with Marketing on references and case studies. Quality & compliance : ensure Services practices meet life-sciences expectations (GxP, 21 CFR Part 11/Annex 11, audit readiness). Talent & culture : hire leaders, coach managers, and build a performance culture with clear KPIs (NRR, GRR, NPS/CSAT, time-to-value, utilization, backlog health).

Director of Solution Sales – Life Sciences

Implementation Manager, Life Sciences SaaS

Vice President, Services