Kisi

Customer Support

• Respond to Inquiries: Field and triage incoming support requests from customers and reseller partners via email, phone, and live chat.
• Troubleshoot End-to-End: Diagnose and resolve technical issues spanning both our cloud-based SaaS platform and on-premises hardware components.
• Onboard & Educate: Guide new users through product setup, configuration, and feature adoption—both one-on-one and through group webinars or screen-shares.
• Document Solutions: Write clear, step-by-step knowledge-base articles, FAQs, and internal runbooks that empower self-service and accelerate issue resolution.
• Maintain SLAs: Track, prioritize, and manage cases in our ticketing system to meet defined service-level targets and keep stakeholders informed.

Product Support Specialist

Copywriter

• Write, edit, and optimize persuasive copy for emails, landing pages, and marketing campaigns that drive engagement and conversions
• Maintain and update existing campaign and website copy to ensure accuracy, clarity, and alignment with current product positioning
• Apply Kisi’s tone and messaging framework across outbound and conversion-focused channels
• Collaborate with the marketing and product teams to plan and refine messaging based on campaign goals and performance insights
• Use A/B testing and analytics to evaluate copy performance and continuously improve results
• Publish and maintain marketing pages in Kisi’s CMS to ensure messaging accuracy and consistency across touchpoints

Sales Development Rep

• Build relationships with companies that sell and install access control systems and security cameras to grow Rev Share partner network
• Identify and prospect new partner opportunities through outbound outreach
• Engage and qualify leads via cold calls, emails, and LinkedIn to assess fit for Rev Share partnership
• Deliver compelling pitches communicating partnership benefits and positioning Kisi’s solution to partner customer bases
• Manage a pipeline of partner prospects using CRM tools; track engagement and next steps
• Collaborate with internal teams to ensure seamless partner onboarding and share field feedback with marketing and product

Product Support Specialist

Copywriter

Sales Development Representative