Kipu

Implementation Specialist I – Billing

Kipu

full-time

Posted on:

Location Type: Hybrid

Location: Arizona • Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Work closely with new customers to implement Kipu RCM, including configuration, data workflow, training new users, go-live support, and best practices optimization.
  • As an Implementation Specialist, you will need to be highly skilled in your ability to manage your own calendar and professional in your ability to facilitate client relationships.
  • Work with customer service tools such as Jira, Salesforce, Zendesk, Confluence, Financial Force PSA, etc.
  • Initial escalation to support for system issues (bugs) identified during implementation.
  • Ability to set the proper expectations and resolve conflicts with clients throughout the setup.
  • Proactive approach in identifying and solving potential issues to keep projects on track.
  • Leverage effective troubleshooting techniques (call-based and written form) to support clients during implementation.
  • Operate cross-functionally throughout the organization, communicating customer needs and project objectives to multiple parties to ensure a successful implementation.
  • Maintain a deep and current understanding of all of Kipu's products and solutions.
  • Communicate and give feedback to the wider business (including sales, product, client success, and support teams) throughout the implementation cycle.
  • Travel required up to 20%

Requirements

  • Minimum of 2 years of experience in an Implementation role implementing Electronic Medical Records (EMR) or Revenue Cycle Management (RCM) software.
  • Minimum 2 years of Revenue Cycle Management (RCM) experience.
  • Behavioral health, mental health, or addiction treatment industry experience desired.
  • Demonstrated previous experience providing software training to end users.
  • Strong and polished communication skills, including writing, the ability to present trainings, and comfort in leading client meetings.
  • Prioritize work and manage time effectively; thrive in a fast-paced, often evolving environment.
  • Experience using CRM / Customer engagement tools such as Jira, Salesforce, Zendesk, Confluence, Financial Force PSA, etc.
  • Ability to work as part of a team to deliver in tight timeframes.
  • High aptitude for technology.
  • Excel in understanding and utilizing new software systems.
  • Able to follow multiple simultaneous project timelines and problem-solve when implementation deviates from the plan.
  • Thrive in a culture which values mentorship and growth of all team members.
  • Independent self-starter with the initiative to learn who is equally comfortable in a team environment.
  • Adaptable to an ever-expanding dynamic team environment.
Benefits
  • Highly competitive salary based on your local market’s compensation data
  • Flexible paid time off
  • 11 Paid Holidays
  • Health, Dental, Vision, Disability, and Life Insurance
  • Parental Leave
  • Pet Insurance
  • Employee Career Path Program
  • 401(K) with Company Match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ImplementationElectronic Medical Records (EMR)Revenue Cycle Management (RCM)Software trainingTroubleshooting techniquesData workflowConfigurationProject managementClient relationship managementConflict resolution
Soft Skills
Communication skillsTime managementTeam collaborationProblem-solvingAdaptabilityProactive approachMentorshipSelf-starterPresentation skillsClient meeting facilitation