Kipu

Implementation Specialist

• Work closely with new customers to implement Kipu RCM, including configuration, data workflow, training new users, go-live support, and best practices optimization.
• As an Implementation Specialist, you will need to be highly skilled in your ability to manage your own calendar and professional in your ability to facilitate client relationships.
• Work with customer service tools such as Jira, Salesforce, Zendesk, Confluence, Financial Force PSA, etc.
• Initial escalation to support for system issues (bugs) identified during implementation.
• Ability to set the proper expectations and resolve conflicts with clients throughout the setup.
• Proactive approach in identifying and solving potential issues to keep projects on track.
• Leverage effective troubleshooting techniques (call-based and written form) to support clients during implementation.
• Operate cross-functionally throughout the organization, communicating customer needs and project objectives to multiple parties to ensure a successful implementation.
• Maintain a deep and current understanding of all of Kipu's products and solutions.
• Communicate and give feedback to the wider business (including sales, product, client success, and support teams) throughout the implementation cycle.
• Travel required up to 20%

Implementation Specialist I – Billing