Kipu

Implementation Specialist

• Support discovery sessions to understand client MAT/OTP workflows, dosing operations, medication management protocols, and clinical documentation needs.
• Configure Kipu EMR following documented standards, translating MAT-specific requirements into accurate system setup including intake, induction, maintenance, and discharge workflows.
• Validate data inputs for completeness and accuracy before import or configuration, including patient records, medication protocols, and licensing documentation.
• Deliver live, interactive training sessions that build client confidence and competency in using the EMR for MAT operations, prioritizing minimal disruption to dosing and day-to-day clinic workflows.
• Maintain accurate project records including status, next steps, and project health.
• Confirm MAT workflows are configured, tested, and usable end-to-end before launch, with particular attention to dosing, medication tracking, and regulatory documentation.

Account Executive

• New Client Acquisition & Business Development Identify, prospect, and engage behavioral health providers including treatment centers, detox programs, residential facilities, outpatient programs, and sober living organizations.
• Conduct research on prospective clients’ businesses, operational needs, alumni engagement gaps, and growth opportunities.
• Generate interest in solutions through cold calling, outbound prospecting, follow-up on company-provided leads, email outreach, and face-to-face meetings.
• Build, nurture, and maintain strong relationships with prospects and existing clients throughout the sales process.
• Cross-sell additional CRM, RCM, and platform solutions within the existing client base.
• Consultative Discovery & Solution Design Lead structured, discovery-driven sales conversations to understand client workflows, discharge processes, alumni program maturity, operational challenges, and revenue goals.
• Clearly articulate how the company’s platform, consulting services, CRM, and RCM solutions address client pain points and improve outcomes.
• Design and position tailored solutions aligned with each client’s readiness, resources, and long-term business strategy.
• Educate prospects on product features, benefits, and measurable ROI through presentations and live demonstrations.
• Product, Industry & Subject Matter Expertise Become a subject matter expert on the company’s products, services, processes, and operations while staying current on behavioral health industry trends and news.
• Develop a deep understanding of the platform’s ability to drive alumni activation, outcomes tracking, operational efficiency, and revenue growth.
• Confidently communicate with operators, admissions leaders, marketers, and executive teams.
• Quickly learn and apply new product information in customer-facing scenarios while effectively handling objections and positioning value.
• Full Sales Cycle Management Manage the complete sales cycle from prospecting and discovery through demo, proposal, negotiation, and close.
• Negotiate contract terms with clients and communicate finalized agreements to internal stakeholders.
• Coordinate with implementation and operational teams to ensure smooth client onboarding, aligned expectations, and successful handoffs.
• Maintain discipline around deal scope, pricing, and discount authority while ensuring a high-quality client experience.
• Pipeline Management, Forecasting & Revenue Performance Build and maintain a healthy sales pipeline aligned with monthly and quarterly revenue targets.
• Consistently meet or exceed sales quotas while contributing directly to ARR growth and predictable forecasting.
• Maintain accurate, up-to-date CRM records, including activity tracking, lead management, pipeline hygiene, and forecasting within Salesforce.
• Demonstrate a proven ability to manage forecasts accurately and achieve established performance metrics.

Implementation Specialist

Account Executive, Alumni