KIOSK Information Systems

Product Manager

• Work with the customer, stakeholders and other POs to collect project requirements and translate those requirements into user flows, wireframes, and a requirements document
• Lead structured requirements-gathering sessions with customers to produce detailed Statements of Work (SOW), capturing functional and non-functional needs for kiosk applications
• Turn those flows, wireframes, and requirements into clear work items and deliverables for the software development team
• Create and maintain a prioritized backlog which reflects the customer requirements and adheres to all ISO processes
• Serve as the voice of the customer to define expected features and functionality
• Set and maintain the product vision with the development team
• Lead the product release plans and set expectations for delivery of new functionalities
• Communicate development progress, processes, and blockers to customer and internal stakeholders
• Collaborate with the software development team to ensure accurate project execution
• Comfortable working with multiple teams, in house and potentially internationally
• Create and maintain software documentation
• Regularly conduct interactive demos to customers, gathering and incorporating feedback to satisfy the customer's needs in the most efficient manner possible
• Be the Subject Matter Expert for all products your software development teams produce
• Facilitate project kickoff and closeout meetings with appropriate staff coordination and necessary artifacts
• Provide an active role in identifying and resolving impediments impacting successful team completion of project and release goals
• Share knowledge learned with the department to better the organization
• Keep abreast of software development best practices and new trends
• Partner closely with the hardware manufacturing group and its Project Manager to align software timelines and deliverables with kiosk production schedules
• Collaborate with the managed services group responsible for deploying software to kiosks in the field and performing kiosk hardening and security configuration

Product Owner – Kiosk Software & Hardware Platform