Kinsta

Support Engineer

Kinsta

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Tech Stack

DNSLinuxMariaDBMySQLNGINXPHPWordPress

About the role

  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Crave knowledge and continue to hone and improve your own technical and non-technical skills.

Requirements

  • You are completely fluent in English with excellent written communication skills.
  • Great customer service skills with online customer service experience.
  • Have experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
  • Have an understanding of WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI is preferable.
  • Are comfortable navigating within a command line environment, including file management, reading and interpreting server logs, and attention to detail with command line syntax.
  • Have familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services (such as GitHub, GitLab, and Bitbucket), npm, or Composer is beneficial.
Benefits
  • **Annual remote expense budget.**
  • **Flexible PTO.**
  • **Paid parental leave.**
  • **Annual professional development budget:** available after one year with Kinsta.
  • **Sabbatical:** available after three years with Kinsta (and every three years thereafter).
  • **Location-specific healthcare benefits** (includes vision and dental) for employees hired in the USA, UK, Canada, and Hungary.
  • **Pension plan** for employees hired in the UK, and 401k contributions for employees hired in the USA
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LinuxNGINXMySQLMariaDBPHPDNSCDNcachingWordPressWP-CLI
Soft Skills
customer servicewritten communicationproblem-solvingattention to detailresearchtroubleshootingfeedbackownershipescalationknowledge craving