Kinsta

Engineer

• Monitor, investigate, and resolve malware, spam, and IP blocklisting issues, as well as DMCA notices, while keeping customers informed.
• Investigate and resolve malware situations escalated from the Support team.
• Write and document new malware signature rules for our customer scanning tools.
• Document processes and workflows for remediating malware infections and requesting the removal of blocklisted IP addresses.
• Monitor internal tools to identify instances of spam email sending and IP address blocklisting, and alert customers to these issues as necessary.
• Provide ongoing feedback and work with internal teams to improve malware detection and remediation tools.
• Receive, validate, and process DMCA notices and counternotices.
• Monitor internal tools to identify users who misuse Kinsta's platform or use excessive resources.
• Collaborate with internal teams to gather the information customers need to resolve resource overuse or platform abuse, and monitor customer progress towards resolution.
• Collaborate with internal teams to recommend plan upgrades for customers facing resource constraints.

Malware and Abuse Engineer