Kinsta

Support Engineer

• Take ownership of issues reported by customers and see problems through to resolution.
• Research, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Crave knowledge and continue to hone and improve your own technical and non-technical skills.

Sales

• Lead the day‑to‑day performance of the EMEA/APAC Account Executive team.
• Drive regional new revenue attainment through effective leadership and execution.
• Ensure AEs respond to and manage inbound and outbound leads effectively and on time.
• Hold reps accountable to activity standards, qualification rigor, and follow‑up discipline.
• Support team‑selling efforts on larger or enterprise deals.
• Foster a high‑performance, collaborative culture across EMEA and APAC.
• Support hiring and onboarding of new AEs as needed.
• Run regular 1:1s focused on pipeline progression, skill development, and performance.
• Listen to calls weekly and provide actionable feedback to improve win rates.
• Coach reps on deal strategy and support complex or strategic opportunities.
• Partner with the Head of Sales Enablement on roleplays and structured skill‑development sessions.
• Conduct annual performance reviews and implement performance improvement plans where required.
• Recommend compensation adjustments and advancement opportunities based on performance.
• Own forecasting accuracy and pipeline health across EMEA and APAC.
• Lead weekly pipeline review meetings to inspect deal quality, stage progression, and risks.
• Monitor pipeline coverage, deal velocity, and conversion rates; identify revenue leakage early and drive corrective actions.
• Evaluate discount requests and ensure deal quality and profitability.
• Partner with Sales Operations on quota setting and territory planning.
• Track and analyze key performance metrics (revenue attainment, win rates, pipeline coverage, SLAs) and recommend improvements.
• Partner with Marketing, RevOps, and Customer teams to improve conversion and revenue efficiency.
• Surface regional insights that inform broader go‑to‑market strategy and company OKRs.
• Ensure team execution aligns with company growth priorities and regional expansion goals.
• Represent the region in leadership discussions and performance reviews.

Head of Sales – EMEA, APAC

Account Manager

• Own and manage a book of business
• Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
• Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
• Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
• Become a specialist on Kinsta’s service and solutions, the benefits they provide, and their value to our customers.
• Become knowledgeable about the market competition in order to retain and upsell clients.
• Coordinate with internal Departments to resolve problems and provide service.
• Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
• Develop growth strategies to increase your book of business
• Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
• Assist other Account Managers daily to achieve team quota success.
• Meet (or exceed!) revenue and retention targets.
• Build, maintain, and close pipeline to consistently exceed quota.
• Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
• Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.
• Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.
• Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.