Kinnovis

Customer Success Manager

• Own the customer relationship in the UK and other English-speaking markets, from onboarding through technical consulting to long-term account management
• Run multiple customer projects in parallel
• Act as the technical point of contact
• Help shape how we onboard and support customers as we grow
• Manage onboarding end to end, from setup and configuration to go-live
• Train users so they can operate the platform confidently on day one
• Manage multiple implementation or rollout projects at the same time
• Own timelines, milestones and stakeholders communication
• Support technical configurations, data migrations and integrations
• Keep project documentation and stakeholder updates current in Notion
• Build long-term customer relationships in the UK and English-speaking markets
• Identify and resolve issues before they escalate
• Communicate clearly across customers, internal team and external partners
• Support customers over the long term, proactively rather than reactively
• Identify expansion opportunities and demonstrate measurable value for our customers
• Coordinate with the tech team on complex issues
• Help develop scalable approaches for onboarding, customer support and project management

IT Customer Success Manager, UK, English-speaking