Kinnovis

Customer Success Manager

• Strategic planning and leadership
• Develop and implement strategies to improve customer success
• Build and maintain long-term relationships with key customers and stakeholders
• Analyze customer data to identify trends and define actions
• Operational project management
• Independently manage onboarding for new customers — from setup and configuration to go-live
• Manage multiple projects simultaneously, responsible for schedules, milestones, and communication with all stakeholders
• Team leadership and development
• Support and coach the Customer Success team to promote best practices in customer care
• Regular training and feedback sessions to drive continuous improvement
• Long-term customer support — proactive, solution-oriented, and reliable
• Point of contact for technical questions; coordinate with the engineering team on complex issues
• Contribute to and optimize internal processes, templates, and tools
• Develop scalable processes for onboarding, customer management, and project governance

Head of Customer Success Management

• Supporting customers in the UK and English-speaking countries holistically
• Independently conducting onboarding – from setup and configuration to go-live
• Managing multiple implementation or rollout projects simultaneously
• Building and maintaining trusting, long-term customer relationships specifically in the UK and English-speaking markets
• Providing long-term support to our customers – proactive, solution-oriented, and reliable
• Acting as a point of contact for technical questions, coordinating with the tech team on complex issues

Head of Customer Success Management

Senior IT Customer Success Manager