IT Customer Success Manager, UK, English-speaking

Kinnovis

IT Customer Success Manager responsible for customer onboarding and relationship management in UK and English-speaking regions. Manage customer projects and support customer success in a SaaS company.

Posted 5/9/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPIoT

About the role

Key responsibilities & impact

Own the customer relationship in the UK and other English-speaking markets, from onboarding through technical consulting to long-term account management
Run multiple customer projects in parallel
Act as the technical point of contact
Help shape how we onboard and support customers as we grow
Manage onboarding end to end, from setup and configuration to go-live
Train users so they can operate the platform confidently on day one
Manage multiple implementation or rollout projects at the same time
Own timelines, milestones and stakeholders communication
Support technical configurations, data migrations and integrations
Keep project documentation and stakeholder updates current in Notion
Build long-term customer relationships in the UK and English-speaking markets
Identify and resolve issues before they escalate
Communicate clearly across customers, internal team and external partners
Support customers over the long term, proactively rather than reactively
Identify expansion opportunities and demonstrate measurable value for our customers
Coordinate with the tech team on complex issues
Help develop scalable approaches for onboarding, customer support and project management

Requirements

What you’ll need

At least 5 years of experience in customer success, IT project management or technical customer support, ideally in a SaaS environment
Experience with project management
A technical background with a solid understanding of software and data structures (for example, in development or data analysis)
Customer-centric approach, organisational ability and a structured, solution-oriented way of working
Strong interpersonal skills and the ability to effectively engage with diverse stakeholders
Solid Excel skills (data preparation or migration) and familiarity with Notion, HubSpot and Microsoft 365
English at C2 level
Nice to Have: Basic knowledge of scripting or automation, Basic understanding of electrical engineering (for example, access control systems, IoT hardware or sensor integration), Experience with accounting-related processes or ERP systems, Knowledge of the self-storage environment or SaaS industry, Additional languages on C1 level: French, Spanish, Italian, Dutch, Polish, Portuguese or German

Benefits

Comp & perks

Flexible working hours and fully remote in the UK
An international team that values autonomy and clear communication
Direct influence on product and customer processes
Flat hierarchies and short feedback loops
Autonomy to run your own customer portfolio, with a strong internal team behind you when it gets complex
Owner-managed and financially secure, with no external investors

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdata migrationdata analysisscriptingautomationExcelsoftware understandingtechnical consultingconfigurationimplementation

Soft Skills

customer-centric approachorganizational abilitysolution-orientedinterpersonal skillsstakeholder engagementcommunicationproblem-solvingrelationship buildingproactive supporttraining