King's Service Centre

Change Enablement Practice Manager

King's Service Centre

full-time

Posted on:

Location Type: Hybrid

Location: Quintrell Downs • United Kingdom

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Job Level

Junior

Tech Stack

ITSM

About the role

  • The Change Enablement Practice Manager is a member of the Service Management team, responsible for the Change Enablement Practice.****
  • Ensure effective delivery, development and successful operation of the Change Enablement Practice, per the ITIL 4 framework.****
  • Ensure application and maturing of a robust and consistent Change Enablement process.****
  • Manage and oversee change requests and organise and chair the Change Advisory Board (CAB).****
  • Collaborate with all process and Practice Managers within the Service Management team and key stakeholders across the business.****
  • Develop Change Enablement Practice improvement plans and roadmaps; host process reviews and improvement forums.****
  • Coordinate and manage the Change Enablement Practice’s processes and activities across the university and with 3rd parties.****
  • Review change outcomes and ensure remedial actions for unsuccessful changes.****
  • Actively collaborate with Service Transition and Agile Teams to enhance integration points.****
  • Participation in ISO/IEC 20000 and SDI Certification activities as required.****
  • Actively contribute to King’s Service Centre Business Continuity Plans.****

Requirements

  • Experience of running a Change Enablement process within a busy IT environment (E).****
  • Experience of managing and configuring ITSM products and tools (E).****
  • Strong interpersonal, influencing, communication and report writing skills, interacts appropriately with users of various technical skill levels, remains calm and courteous while working to resolve incidents or issues(E).****
  • Understanding of an Enterprise Architecture/complex support environment and ability to adapt and understand modern technologies (E).****
  • Good project and task management skills, with excellent time management and organisation, with the ability to juggle multiple projects and tasks simultaneously and adopt a positive, can do and flexible approach to projects and other business activities (E).****
  • Numerical and analytical ability with relevant experience of evaluating and accurately analysing service data and interpret results (E).****
  • Methodical approach to problem solving and attention to detail (E).****
  • Effective time management skills: the ability to work on multiple tasks simultaneously requiring experience with prioritising tasks due to shifting priorities, fluctuating workloads, and deadline pressures (E).****
  • Proficient documentation and report writing skills; able to fully document operational requirements, proposed solutions, processes, and data flows effectively (E).****
  • Familiarity with process modelling software, such as Microsoft Visio or Bizagi (E).****
  • ITIL 4 Foundation certification (E).****
  • ITIL 4 Practitioner: Change Enablement certification (E) (or prepared to achieve within a year) OR alternatively ITIL 4 Specialist: Plan, Implement and Control certification (E).****
  • Prepared to develop ITIL skills further as required (E).****
  • ITIL 4 Practice Manager designation (D).****
  • ITIL 4 Managing Professional designation (D).****
  • A full Drivers Licence (E).****
Benefits
  • We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.****This is in line with King's College London (KCL).****
  • Hybrid Working - Minimum of 5 days per month in the office
  • 10% Performance related bonus
  • 30 Days holiday and maximum of 8 public holidays (pro-rata)
  • Sick pay
  • 4 Discretionary Christmas Closure Days
  • Contributory pension scheme
  • Life Assurance cover
  • Service time - 3 Volunteer days per year
  • Free onsite parking & Bike racks
  • Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
  • Student Discount (access to Totum, Unidays & Student Beans)
  • CycleScheme
  • TechScheme
  • Opportunities for formal training and professional certification
  • Free access to Linkedin Learning
  • Free access to Future Learn short courses
  • Potential for internal promotion and advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Change Enablement processITSM productsproject managementanalytical skillsproblem solvingdocumentationprocess modellingservice data analysistime managementreport writing
Soft Skills
interpersonal skillsinfluencing skillscommunication skillsorganisation skillsflexibilityattention to detailcalmness under pressurecollaborationadaptabilitypositive attitude
Certifications
ITIL 4 FoundationITIL 4 Practitioner: Change EnablementITIL 4 Specialist: Plan, Implement and ControlITIL 4 Practice ManagerITIL 4 Managing ProfessionalDrivers Licence