King's Service Centre

Public Cloud Engineer

King's Service Centre

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloudITSMLinux

About the role

  • Ensure the college’s Public Cloud services are delivered and maintained to a high standard and in accordance with defined service level agreements.
  • Proactive management and maintenance of all aspects of the college’s Public Cloud platforms, adoption of new services into production and responding to incidents and service requests.
  • Continual service improvement ensuring that the college has appropriate and available Public Cloud services to support its ongoing needs.
  • Manage the resolution of major incidents and any escalated issues on the Public Cloud platforms.
  • Support the delivery of technological change across the Public Cloud platforms.
  • Support the security, resilience, backup and monitoring of the college Public Cloud platforms.
  • Identify and undertake service improvements.
  • Work closely with the other teams within IT to provide an excellent IT Service.
  • Manage and maintain the college’s backup solution.
  • Work closely with 3rd parties to successfully deliver cloud services.
  • Ensure all Public Cloud services including the college’s backup solution are maintained to the correct technical and security best practice specifications.
  • Operate in line with the college IT operating model and values and to promote these within the Cloud team.
  • Contribute with the design and delivery of updates to the Public Cloud environment.
  • Drive operational excellence across the Public Cloud services.
  • Operate as a member of the Public Cloud team, representing the team across many forums, both internal and external.
  • Develop and maintain collaborative and inclusive relationships with peers, key college stakeholders, management, 3rd parties and colleagues.
  • Utilise effective communication skills within the Public Cloud services team to ensure that objectives, strategies, accountabilities, and objectives are clearly understood.
  • Develop and continually improve the College Public Cloud services.
  • Ensure the root cause of all Public Cloud P1, P2 and escalated incidents are obtained and actively seek to eliminate such root causes through a practice of continuous improvement.
  • Adhere to a best practice service management framework.
  • Ensure that user experience and satisfaction is at the forefront of all activities.
  • Drive customer satisfaction to over 90% and ensure SLA attainment is consistently above minimum requirements for the Public Cloud services.
  • Keep abreast of changing trends and market developments of current and future technologies.
  • Identify new cloud technologies that can provide benefit to the college.

Requirements

  • (E) – Essential (D) – Desirable Education to degree standard and/or equivalent qualifications/ experience (D)
  • Experience in supporting secure cloud solutions based on Microsoft Azure cloud platform. (E)
  • Experience of migrating existing on premises services to a Microsoft Azure environment (D)
  • Experience with working with hybrid backup technologies (D)
  • ITIL Foundation qualification (D)
  • Experience of working in an Agile environment (D)
  • Microsoft Certified Azure Administrator Associate (E)
  • In-depth expertise in Microsoft Azure environments (E)
  • Demonstrated experience in the deployment, configuration and support of Microsoft Azure based IaaS/PaaS environments (E)
  • Experience of using Azure DevOps for deployments of code/features (E)
  • In-depth knowledge of the use of Azure DevOps pipelines to deploy to, and manage various applications and services (D)
  • Good knowledge of PowerShell scripting, JSON and ARM templating. (E)
  • Good knowledge of creating and managing YAML deployment pipelines. (D)
  • Good knowledge of deploying and maintaining IaaS/PaaS ARM Templates in large environments. (E)
  • Knowledge of Rubrik cloud data management solution (D)
  • Good knowledge of IT Security protocols, processes, policies and standards (E)
  • Experience of deploying & maintaining Linux based solutions in a cloud environment (D)
  • Involvement in implementing IT security policy and standards (D)
  • Knowledge of IT service management, including change and incident management (E)
  • Experience of working with enterprise scale applications, infrastructure and software (D)
  • In-depth understanding of complex technical issues (E)
  • Well-developed technical skills, with particular emphasis on advanced troubleshooting and technical best practice (E)
  • Demonstrated flexibility and positive attitude towards implementation of technical services in a fast-paced environment with inherent risks and many stakeholders with differing views of success (E)
  • Proven ability to manage a set of complex operational services (E)
  • Ability to identify and manage priorities (E)
  • Excellent written and oral communication skills (E)
  • Excellent relationship and interpersonal skills (E)
  • Ability to articulate ideas to both technical and non-technical audience (E)
  • Innovative and proactive approach to work (E)
  • Willingness to update professional knowledge and a commitment to continuous improvement (E)
  • Good standard server-based skillset (Windows and Linux) (E)