Kinetic Games

Customer Support

• Reviewing and triaging bug reports submitted through customer support and community channels.
• Verifying that bug reports contain the information needed for investigation and follow up with players when additional details are required.
• Working closely with the QA team to ensure player-reported issues are reviewed, logged, and actioned appropriately.
• Helping identify duplicate reports and consolidate information to improve reporting efficiency.
• Keeping players informed about the status of their reported issues by coordinating updates with the Lead Support, Lead QA and (where appropriate) Lead Social Media & Community Manager.
• Responding to support tickets relating to bugs, technical issues, and gameplay concerns in a professional and empathetic manner.
• Assisting with maintaining internal documentation and tracking systems related to player-reported issues.
• Helping identify recurring player pain points and communicate trends to the wider team.
• Acting as a key communication link between players, support, and QA.

Player Support Specialist