Player Support Specialist

Kinetic Games

Join Kinetic Games as a Player Support Specialist, focusing on Phasmophobia technical support. Collaborate with QA and player communities to enhance player experience and issue resolution.

Posted 6/3/2026full-timeSouthampton • 🇬🇧 United KingdomMid-LevelSenior💰 £26,000 - £28,000 per yearWebsite

About the role

Key responsibilities & impact

Reviewing and triaging bug reports submitted through customer support and community channels.
Verifying that bug reports contain the information needed for investigation and follow up with players when additional details are required.
Working closely with the QA team to ensure player-reported issues are reviewed, logged, and actioned appropriately.
Helping identify duplicate reports and consolidate information to improve reporting efficiency.
Keeping players informed about the status of their reported issues by coordinating updates with the Lead Support, Lead QA and (where appropriate) Lead Social Media & Community Manager.
Responding to support tickets relating to bugs, technical issues, and gameplay concerns in a professional and empathetic manner.
Assisting with maintaining internal documentation and tracking systems related to player-reported issues.
Helping identify recurring player pain points and communicate trends to the wider team.
Acting as a key communication link between players, support, and QA.

Requirements

What you’ll need

Strong knowledge of Phasmophobia gained through significant hands-on play experience.
Excellent written communication skills in English.
Strong attention to detail and organisational skills.
Ability to communicate clearly and professionally with players.
A genuine passion for games and player experience.
Basic understanding of bug reporting and issue tracking within a game development environment, or a similar technical support environment.
Basic customer support experience or understanding, gained through work, volunteering, community moderation, or other relevant experience.
Ability to work collaboratively across multiple teams.

Benefits

Comp & perks

Competitive salary
5% Employer Match Pension Scheme
Annual performance bonus + Company performance bonus
Weekly free team lunches – good food, great company!
Regular social events – we love bringing our teams together!
Hybrid & flextime working - because life doesn’t always fit 9–5
Access to Southampton Football Club tickets - subject to availability and sponsor allocation
Relocation package to help you settle in
Electric Vehicle Car Scheme - Get a new car & Save money & the planet
Employee of the Month vouchers
Personal wellbeing allowance
Referral scheme
Training & Development Budget – invest in your growth with courses, conferences & learning resources
Training & career development support
Vitality Health Insurance – includes Vision, Dental & Travel cover
Aviva Life Insurance
30 days holiday , including your birthday and a dedicated wellbeing day
Christmas studio shutdown – enjoy the holidays, on us!

ATS Keywords

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Hard Skills & Tools

bug reportingissue trackingtechnical support

Soft Skills

written communicationattention to detailorganizational skillsprofessional communicationcollaborationempathypassion for games