Customer Support Specialist
Kinatico
full-time
Posted on:
Location Type: Office
Location: Perth • Australia
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Salary
💰 A$36 per hour
About the role
- Support customers across industries including aged care, healthcare, education, and government with their background screening and compliance needs via phone, email and chat
- Help customers discover features that make their work easier
- Meet or exceed established SLAs for response times, resolution rates, and customer satisfaction metrics
- Work closely with customers to address and resolve issues, follow established troubleshooting processes, maintain clear and accurate documentation, and relay customer feedback and requests to inform product development
Requirements
- Previous experience in a customer-facing role (support, hospitality, retail, admin, contact centre) is a plus but not essential
- Confident picking up new software and technology tools
- Comfortable managing multiple conversations at once without dropping the ball on quality
- Patient, empathetic, and genuinely enjoys helping people solve problems
- Adaptable and open to learning new products, processes, and ways of working
- A natural communicator who can explain things clearly and make customers feel heard
Benefits
- A supportive work environment
- A culture of development and recognition
- Comprehensive product training and a supportive team to help you succeed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem solvingcommunicationempathyadaptabilitymultitaskingpatienceactive listeningtroubleshootingdocumentation