Kinatico

Customer Success Manager

• Design and own the end-to-end customer activation journey that drives rapid time-to-value, leading platform implementation from discovery through to go-live, UAT oversight, and milestone tracking for enterprise customers (200+ users), and acting as the key point of escalation for platform-related delivery matters
• Build and maintain a sales team that knows the product inside out, through regular training, quarterly certifications, individual coaching, and observation on sales calls, tracking and reporting on demonstration effectiveness
• Design and deliver comprehensive sales enablement programs covering demonstration frameworks, competitive positioning, use-case storytelling, battle cards, ROI calculators, objection handling guides, and first call deck frameworks
• Lead high-stakes customer and investor demonstrations in partnership with sales and executive teams, supporting discovery workshops and focus groups to understand client requirements and accelerate deal velocity
• Increase win rates and protect revenue by ensuring every customer achieves value from day one, identifying upsell and cross-sell opportunities, and preventing early churn
• Create interactive learning content including video tutorials, product tours, and embedded in-app guidance, and develop a best-in-class documentation strategy that makes complex compliance concepts immediately actionable
• Generate pipeline through customer advocacy, case studies, and reference relationships, and collaborate with Marketing to leverage activation success stories for demand generation
• Partner with Product to embed activation thinking into release cycles, influence the roadmap with customer data and adoption insights, and work with Sales on pre-sales enablement that sets accurate expectations and accelerates post-sale time-to-value

Customer Success Lead

Account Executive

• Own and grow a portfolio of Enterprise accounts, driving retention, expansion, and outstanding client satisfaction
• Build trusted, senior-level relationships across your clients’ organisations and act as a genuine strategic advisor
• Lead, coach, and develop your team of Client Executives to achieve individual and collective performance goals
• Establish and maintain team operating cadences (pipeline reviews, account planning, performance check-ins) so everyone knows where they stand and what’s next
• Define and continuously improve the team’s account management processes, building playbooks and frameworks that scale best practice
• Use AI-assisted tools and CRM data to strengthen account strategies, improve forecasting, and move from instinct-led to insight-led decisions
• Collaborate with Product, Engineering, and Marketing teams to shape solutions that genuinely meet customer needs
• Present and demonstrate Kinatico’s solutions, translating complex compliance capabilities into clear, compelling business value
• Contribute to roadmap discussions and ensure the voice of your clients is heard in product prioritisation
• Represent Kinatico at industry events and contribute to the organisation’s growth story

Customer Success Lead

Client Executive Lead