Kinatico

Account Manager

• Proactively call and engage a defined portfolio of existing mid-tier clients to drive retention, upsell, and cross-sell opportunities
• Run structured, calendar-driven outbound call and email campaigns to ensure regular, meaningful touchpoints across all allocated accounts
• Identify commercial opportunities through account reviews and translate them into revenue outcomes
• Deliver compelling product demonstrations and capability presentations over the phone
• Negotiate commercial terms, pricing, and service arrangements confidently and professionally
• Own your sales pipeline — tracking activity, forecasting accurately, and reporting outcomes to management
• Focus on retention and renewals of allocated mid-tier accounts
• Serve as the first point of escalation for inbound account queries, contract questions, relationship concerns and expansion plans
• Resolve client enquiries promptly and professionally, ensuring a seamless and high-quality customer experience
• Onboard new SME clients and manage the full lifecycle from implementation through to embedded, self-sufficient use
• Conduct regular scheduled account reviews if required verbally and in writing, assessing product usage, satisfaction, and forward opportunity selling

Senior Telephone Account Manager

Customer Support

• Support customers across industries including aged care, healthcare, education, and government with their background screening and compliance needs via phone, email and chat
• Help customers discover features that make their work easier
• Meet or exceed established SLAs for response times, resolution rates, and customer satisfaction metrics
• Work closely with customers to address and resolve issues, follow established troubleshooting processes, maintain clear and accurate documentation, and relay customer feedback and requests to inform product development

Customer Support Specialist

Security Engineer

• Own and evolve Kinatico's cloud infrastructure strategy — scalability, resilience, multi-region availability, and cost efficiency across all environments.
• Own Kinatico's end-to-end security posture: threat modelling, vulnerability management, penetration testing, and security incident response.
• Lead Kinatico's ISO 42001 AI Management System (AIMS) program — from initial accreditation through to ongoing audit maintenance and continual improvement.
• Participate in the implementation of compliance frameworks for global expansion (ISO 27001, GDPR, data sovereignty requirements).
• Embed privacy by design across Kinatico's platform architecture and own the data governance framework end-to-end.
• Own the TecOps and platform engineering function — the internal tools, pipelines, and environments that enable engineering to ship confidently.
• Operate as a genuine peer to the Head of Engineering — jointly owning technical platform health and presenting a unified view to the COO.
• Manage strategic technology vendors, cloud providers, and security tooling partners.
• Support enterprise sales cycles with security documentation and technical due diligence.

Senior Telephone Account Manager

Customer Support Specialist

Head of Infrastructure & Security