Kinatico

Inside Sales

• Proactively reaching out to prospects via phone, email and virtual meetings
• Managing and nurturing a sales pipeline through the full sales cycle
• Conducting discovery calls to identify business needs and challenges
• Presenting Kinatico’s SaaS products, focusing on value and ROI
• Meeting or exceeding monthly and quarterly sales targets
• Maintaining accurate records in our CRM (Salesforce)
• Collaborating closely with Marketing, Product, and Customer Success teams
• Staying informed about industry trends and competitor offerings

Customer Support

• Develop and execute a customer support strategy aligned with business and customer experience goals
• Design scalable infrastructure and frameworks that enable rapid global growth
• Implement industry-leading processes, SLAs, and quality standards
• Evaluate and optimise the support tech stack, including helpdesk platforms, automation, and AI-driven tools
• Build, lead, and nurture a high-performing, potentially distributed team across multiple time zones
• Partner with Product, Engineering, and Customer Success to continuously improve customer journeys
• Define and track key support metrics, driving continuous improvement through data and insights
• Foster a customer-obsessed culture that blends empathy, agility, and technical expertise

Inside Sales

Head of Customer Support