Operations

• As the Director of Training, your days will be a dynamic mix of strategy, execution, and team leadership. You’ll spend time designing and facilitating onboarding programs rooted in adult learning principles—ensuring that new hires in Sales and Customer Service ramp quickly and confidently.
• Whether leading live workshops, coordinating high-impact role-plays, or partnering with instructional designers to refresh core content, your focus will always be on delivering training that translates directly into performance.
• You’ll oversee a team of seven, providing direction, coaching, and development to maximize their effectiveness. Your leadership will ensure the team remains agile—able to pivot and deploy resources as business needs shift.
• In parallel, you’ll drive multiple training projects from concept to delivery, managing timelines, delegating responsibilities, and tracking results across each initiative.
• Beyond team and project execution, you'll own performance measurement—establishing KPIs, analyzing outcomes, and optimizing training programs to close gaps in real time.
• You’ll work closely with Sales and Customer Service leadership to align development plans with business goals and respond quickly when the market or internal needs evolve.
• Finally, you’ll play a key role in building internal alignment. Whether you're consulting with stakeholders on program strategy or shaping a roadmap for future enablement efforts, your impact will be both tactical and strategic. In this role, success is defined by faster onboarding, stronger agent performance, and a company-wide recognition that training is a growth accelerator—not a support function.

Director of Training, Sales & Operations

• As the Director of Training, your days will be a dynamic mix of strategy, execution, and team leadership. You’ll spend time designing and facilitating onboarding programs rooted in adult learning principles—ensuring that new hires in Sales and Customer Service ramp quickly and confidently. Whether leading live workshops, coordinating high-impact role-plays, or partnering with instructional designers to refresh core content, your focus will always be on delivering training that translates directly into performance.
• You’ll oversee a team of seven, providing direction, coaching, and development to maximize their effectiveness. Your leadership will ensure the team remains agile—able to pivot and deploy resources as business needs shift. In parallel, you’ll drive multiple training projects from concept to delivery, managing timelines, delegating responsibilities, and tracking results across each initiative.
• Beyond team and project execution, you'll own performance measurement—establishing KPIs, analyzing outcomes, and optimizing training programs to close gaps in real time. You’ll work closely with Sales and Customer Service leadership to align development plans with business goals and respond quickly when the market or internal needs evolve.
• Finally, you’ll play a key role in building internal alignment. Whether you're consulting with stakeholders on program strategy or shaping a roadmap for future enablement efforts, your impact will be both tactical and strategic. In this role, success is defined by faster onboarding, stronger agent performance, and a company-wide recognition that training is a growth accelerator—not a support function.

Kin

Director of Training, Sales & Operations

Director, Operations Training