Financial Planning and Analysis

• Lead cross-functional forecasting and budgeting processes, coordinating inputs across departments and keeping cycles on track
• Build and maintain headcount and operating expense budgets and forecasts as a trusted business partner to functional teams; track and optimize vendor expenses
• Administer and enhance Workday Adaptive Planning and other analytical tools, identifying opportunities to improve planning workflows and data integrity
• Deliver accurate, timely financial reports with clear, compelling insights that help business partners drive growth and efficiency
• Drive the development and ongoing refinement of operating models and financial forecasts, identifying trends and variance drivers against organizational goals
• Lead ad hoc financial modeling and analysis for strategic projects and special initiatives
• Leverage AI tools to streamline and scale FP&A processes, reducing manual effort and freeing up time for higher-value analysis
• Identify and implement future financial system and process enhancements to support Kin's continued growth

Finance Manager

Frontend Engineer

• Build clean, scalable, and maintainable front-end applications using Typescript and Angular
• Lead the development and delivery of small to medium-sized software projects from planning through release
• Set a high technical bar for engineering quality, maintainability, and best practices through example and peer collaboration
• Lead pair programming sessions and mentor engineers across the team
• Drive front-end architecture and design decisions that improve scalability, performance, and developer experience
• Develop and contribute to technical roadmaps aligned with product and engineering priorities
• Collaborate cross-functionally with Product, QA, Insurance Product, and Actuarial teams to deliver impactful customer experiences
• Build and maintain reusable UI components and contribute to shared component libraries
• Participate actively in Agile ceremonies including standups, sprint planning, and retrospectives
• Provide technical expertise and support across front-end systems and integrations

Software Engineer, Front-End Focus

IT Support

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

Full-stack Engineer

• Build, maintain, and optimize scalable full stack applications using Typescript, PostgreSQL, and modern frontend frameworks
• Write clean, maintainable, and efficient code across frontend and backend systems, including occasional contributions in Ruby and Python
• Lead pair programming sessions, code reviews, and technical mentorship for junior engineers
• Drive architectural and technical design discussions that improve scalability, reliability, and developer experience
• Collaborate closely with Product, QA, PMO, and cross-functional stakeholders to deliver customer-focused solutions
• Participate actively in Agile ceremonies, including daily standups, sprint planning, and retrospectives
• Identify and execute technical improvements that increase system performance, maintainability, and operational efficiency
• Provide technical guidance and subject matter expertise during planning, implementation, and incident resolution

Senior Software Engineer, Full Stack

Account Executive

• Connect with potential customers via phone, email, and text to understand their insurance needs and recommend tailored coverage solutions
• Clearly communicate the features and benefits of products from multiple insurance carriers, answering customer questions with confidence
• Work primarily with company-provided qualified leads to maximize sales opportunities and conversion rates
• Consistently follow up with prospects via phone, email, and text to move them through the sales funnel
• Meet or exceed sales goals by applying effective sales strategies and building strong relationships with customers
• Collaborate cross-functionally with underwriters and customer service teams to ensure a smooth customer experience
• Maintain accurate records of customer interactions and sales activities using CRM tools
• Build customized policies for customers using internal quoting tools and systems
• Educate homeowners on insurance coverage options to ensure they fully understand their protection
• Stay current on industry trends, product knowledge, and competitor offerings to effectively position Kin’s Agency solutions

Insurance Sales Representative, Brokerage

Claims Specialist

• Examining and appropriately interpreting insureds’ policies, forms in force, and other records to determine coverage and extent of the company’s exposure and policy limitations
• Applying knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines
• Desk reviewing, drafting, adjusting, and approving estimates of damage and loss amounts for structural damages, mitigation, remediation, etc
• Using varying methods of investigation, including taking recorded statements, consulting with experts, identifying property damage, and reviewing documentation
• Keeping active communication and working with customers, their representatives, contractors, and experts throughout the Claims process from first notice of the claim through repair completion
• Working with public adjusters and attorneys that may represent the insured(s) and responding to all notices and letters in accordance with state guidelines

Senior Claims Adjuster, Large Loss

Analytics Engineer

• Provide directional administration of the Looker platform, including permissions, performance considerations, content lifecycle, and development standards
• Partner with teams to align on shared metrics and definitions, and guide them through semantic tradeoffs and definition differences
• Oversee the care, development, and reliability of Kin’s core dashboards and reports
• Partner with data engineers and provide input on dimensional model design and evolution while advocating for best practices that support downstream analytics
• Hire and lead analytics engineers, mentoring them on modeling, semantic design, and stakeholder partnership
• Develop and implement new analytics and reporting solutions

Analytics Engineering Manager

Recruitment

• Own full-cycle recruiting for high-volume roles across Sales, Customer Support, and Training
• Build and execute creative sourcing strategies to attract and engage top Operations talent, including passive candidates
• Partner with hiring managers and stakeholders to define hiring needs and develop effective, role-specific recruiting strategies
• Manage and communicate pipeline health, progress, and insights to stakeholders and senior leadership
• Design and maintain fair, efficient, and high-quality hiring processes that deliver strong candidate experiences
• Develop and nurture proactive talent pipelines to support future hiring needs
• Drive the offer process end-to-end, including pre-closing, offer negotiation, and closing candidates
• Contribute to employer branding initiatives and recruiting-related projects that improve how we attract and hire talent

Recruiter – Operations

• Examining and appropriately interpreting insureds’ policies, forms in force, and other records to determine coverage and extent of company’s liability
• Keeping active communication with customers throughout the Claims process
• Drafting, approving, and adjusting estimates of damage and loss amounts
• Using varying methods of investigation, including taking recorded statements, consulting with police, inspecting property damage, and reviewing documentation
• Partner with field appraisers to manage home estimates/repairs
• Estimating cost of repair, replacement, or compensation
• Writing clear, concise diary notes in addition to setting field assignments, saving contacts, and issuing payments
• Appropriately applying knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines

Claims Adjuster

• Lead, coach, and develop a team of Help Desk Analysts and interns, driving accountability, engagement, and continuous improvement
• Own help desk operations end-to-end, including ticket queue management, SLA definition, and service quality outcomes
• Establish and optimize workflows, runbooks, and escalation paths to improve efficiency and reduce resolution times
• Track, analyze, and report on key performance metrics (CSAT, SLAs, time-to-resolution), using insights to drive improvements
• Administer and enhance ITSM tools and platforms to support scalable service delivery
• Identify and implement automation opportunities to reduce manual effort and improve team productivity
• Own the IT onboarding and offboarding experience, ensuring seamless device provisioning, access setup, and returns
• Manage hardware inventory and vendor relationships, ensuring accountability, cost-effectiveness, and SLA adherence
• Partner cross-functionally with Security, Engineering, and People Ops on access management, compliance, and workflows
• Support audit readiness and compliance requirements (e.g., SOC 2, SOX) through strong documentation and controls
• Coordinate support coverage and prioritization during high-demand periods, including catastrophe (CAT) events

IT Help Desk Manager

Customer Support

• Serve as the primary point of contact for policyholders, resolving questions related to policies, billing, cancellations, and coverage
• Manage inbound and outbound customer communications across phone, email, and other channels
• Process policy updates, endorsements, and changes across multiple carrier systems
• Coordinate with third-party lenders, mortgage companies, and partners to fulfill customer and policy requirements
• Handle escalated customer concerns with professionalism, empathy, and strong problem-solving skills
• Support non-licensed team members and sales agents with complex service requests
• Identify opportunities to improve workflows, and contribute to updates in forms, policies, procedures, and training materials
• Maintain accurate records and ensure all service interactions meet compliance and quality standards