Kin

Director, Operations Training

Kin

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Arizona, California, Colorado

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Salary

💰 $135,000 - $155,000 per year

Job Level

Lead

About the role

  • As the Director of Training, your days will be a dynamic mix of strategy, execution, and team leadership. You’ll spend time designing and facilitating onboarding programs rooted in adult learning principles—ensuring that new hires in Sales and Customer Service ramp quickly and confidently. Whether leading live workshops, coordinating high-impact role-plays, or partnering with instructional designers to refresh core content, your focus will always be on delivering training that translates directly into performance.
  • You’ll oversee a team of seven, providing direction, coaching, and development to maximize their effectiveness. Your leadership will ensure the team remains agile—able to pivot and deploy resources as business needs shift. In parallel, you’ll drive multiple training projects from concept to delivery, managing timelines, delegating responsibilities, and tracking results across each initiative.
  • Beyond team and project execution, you'll own performance measurement—establishing KPIs, analyzing outcomes, and optimizing training programs to close gaps in real time. You’ll work closely with Sales and Customer Service leadership to align development plans with business goals and respond quickly when the market or internal needs evolve.
  • Finally, you’ll play a key role in building internal alignment. Whether you're consulting with stakeholders on program strategy or shaping a roadmap for future enablement efforts, your impact will be both tactical and strategic. In this role, success is defined by faster onboarding, stronger agent performance, and a company-wide recognition that training is a growth accelerator—not a support function.

Requirements

  • Proven track record in designing and facilitating remote sales onboarding curriculum and training programs that accelerate ramp-up and drive strong Sales performance.
  • 7+ years of experience in training and development, including at least 3 years in a Director-level role
  • Experience managing a Learning Management System (LMS). Experience with Workday LMS and Rise 360 a plus.
  • Strong project management skills with the ability to manage timelines, resources, and competing priorities
  • Exceptional facilitation, communication, and presentation skills
  • Proven ability to gather insights from subject matter experts and translating them into effective learning experiences.
  • Ability to thrive in a fast-changing environment while maintaining a results focus
  • Strong delegation and leadership abilities