Kin

Operations Trainer

Kin

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $80,000 per year

About the role

  • Facilitate onboarding programs and new hire training for Operations team members across multiple operational functions
  • Deliver ongoing learning sessions and skill development programs for tenured employees
  • Create engaging, inclusive learning environments that promote knowledge retention, participation, and skill development
  • Assess learner progress through evaluations, coaching, and structured feedback
  • Provide guidance and support to help learners build the knowledge, behaviors, and confidence needed to succeed in their roles
  • Identify trends in learner performance and training outcomes to inform improvements to training programs
  • Share insights and feedback with training leadership to enhance training effectiveness and learner engagement
  • Partner with instructional designers and knowledge management specialists to ensure training materials remain accurate and effective
  • Collaborate with Operations leaders and subject matter experts to incorporate operational insights into learning experiences

Requirements

  • Active personal lines insurance license
  • 2+ years of experience in training, facilitation, learning and development, operations enablement
  • Strong facilitation and presentation skills with the ability to engage diverse audiences in virtual or in-person settings
  • Ability to communicate complex processes and concepts clearly and effectively
  • Experience coaching learners and providing structured feedback to support skill development
  • Strong collaboration skills and the ability to work effectively with cross-functional partners
  • Strong problem-solving and critical thinking skills to adapt training based on learner needs and feedback
Benefits
  • Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
  • 401(k) with company match up to 4% of eligible earnings
  • Multiple medical plan options, plus dental and vision coverage
  • Company-funded HSA contributions (based on medical plan selection)
  • Company-paid life insurance and short-term disability
  • A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
  • Access to mental health support and confidential counseling resources
  • Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
  • Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
  • Career mobility and internal growth opportunities across the organization
  • Professional development budgets for certifications, conferences, and learning available, subject to management approval
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
trainingfacilitationlearning and developmentoperations enablementcoachingevaluationsfeedback
Soft Skills
strong facilitation skillspresentation skillscommunication skillscollaboration skillsproblem-solving skillscritical thinking skills
Certifications
active personal lines insurance license