Kin

Licensed Customer Service Agent

Kin

full-time

Posted on:

Location Type: Remote

Location: Arizona • Colorado • United States

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Salary

💰 $48,000 - $50,000 per year

Job Level

Junior

About the role

  • Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions
  • Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
  • Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes
  • Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance
  • Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently
  • Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness
  • Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios

Requirements

  • Active Property & Casualty (P&C) or Personal Lines insurance license (required)
  • 6+ months customer service experience in P&C (specifically, home insurance)
  • Experience working in a high-volume call center or customer support environment handling inbound calls
  • Hands-on experience servicing homeowners insurance policies
  • Ability to clearly explain policy coverage, billing, and underwriting requirements to customers
  • Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)
  • Demonstrated ability to work in a fast-paced, evolving environment with limited structure
  • Strong active listening skills and the ability to communicate with empathy and professionalism
  • Bilingual (Spanish-speaking) proficiency (bonus)
Benefits
  • $1000 retention bonus (payable at 6 months)
  • Paid Training: 10 weeks of paid training
  • Bonuses and incentives designed to drive your success
  • Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more
  • Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
  • 401(k) with company match up to 4% of eligible earnings
  • Multiple medical plan options, plus dental and vision coverage
  • Company-funded HSA contributions (based on medical plan selection)
  • Company-paid life insurance and short-term disability
  • Employee referral bonuses
  • A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
  • Access to mental health support and confidential counseling resources
  • 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually
  • Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
  • Career mobility and internal growth opportunities across the organization
  • Professional development budgets for certifications, conferences, and learning available, subject to management approval
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
homeowners insurance policiespolicy endorsementspayments processingrefund processingpolicy compliancecustomer serviceactive listeningpolicy coverage explanationbilling requirementsunderwriting requirements
Soft Skills
communicationempathyprofessionalismprocess improvementteam effectivenessadaptabilityproblem-solvingcustomer experience enhancementtime managementattention to detail
Certifications
Property & Casualty (P&C) insurance licensePersonal Lines insurance license