Bilingual Licensed Customer Service Agent
Kin
full-time
Posted on:
Location Type: Remote
Location: Arizona • Colorado • United States
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Salary
💰 $50,000 - $52,000 per year
Job Level
About the role
- Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions
- Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
- Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes
- Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance
- Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently
- Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness
- Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios
Requirements
- Active Property & Casualty (P&C) or Personal Lines insurance license (required)
- 6+ months customer service experience in P&C (specifically, home insurance)
- Experience working in a high-volume call center or customer support environment handling inbound calls
- Bilingual (Spanish-speaking) proficiency
- Hands-on experience servicing homeowners insurance policies
- Ability to clearly explain policy coverage, billing, and underwriting requirements to customers
- Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)
- Demonstrated ability to work in a fast-paced, evolving environment with limited structure
- Strong active listening skills and the ability to communicate with empathy and professionalism
- Availability to work shifts, Monday - Friday with rotating Saturday shift required every 4–6 weeks
Benefits
- Competitive Pay: Annualized compensation is $50,000-$52,000
- $1000 retention bonus (payable at 6 months)
- Paid Training: 10 weeks of paid training
- Bonuses and incentives designed to drive your success
- Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more
- Comprehensive, competitive benefits program including health insurance, retirement plans, paid time off, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
homeowners insurance policiespolicy endorsementspayments processingrefund processingpolicy compliancecustomer serviceactive listeningbilling explanationunderwriting requirements
Soft Skills
communicationempathyprofessionalismprocess improvementteam effectivenessadaptabilityproblem-solving
Certifications
Property & Casualty (P&C) insurance license