Kin

HR Business Partner, Sales & Operations

Kin

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Salary

💰 $100,000 - $130,000 per year

About the role

  • Partner with Sales & Service leadership to design and execute workforce and talent strategies aligned to revenue growth, service level targets, and cost goals.
  • Own performance management processes end-to-end, including goal setting, calibration, accountability, and documentation standards.
  • Proactively supports the delivery of all HR processes, initiatives, policies and programs in order to foster a productive and compelling employment experience.
  • Coach frontline managers and senior leaders to strengthen performance management, address gaps early, and build consistent manager capability across a high-volume, non-exempt workforce.
  • Analyze engagement, attrition, and productivity data to identify trends, mitigate risk, and implement proactive action plans.
  • Lead organizational change initiatives (team restructures, policy updates or recommendations, process improvements) with minimal disruption to customer and revenue outcomes.
  • Advise leaders on FLSA, classification, pay practices, LOA/FMLA, and employee relations matters to ensure compliance and consistency.
  • Partner with Talent Experience and Total Rewards to optimize processes & build initiatives to support the maturing of our programs.
  • Communicate clearly on project timelines, risks, and outcomes, ensuring stakeholders are aligned and informed.

Requirements

  • 3–6 years of HR Business Partner experience, including direct support of non-exempt/hourly call center / contact center environments (required)
  • Strong communication and relationship-building skills across all levels of the organization
  • Hands-on experience advising on FLSA, pay practices, classification, LOA, and FMLA
  • Experience managing complex employee relations issues with sound judgment and discretion
  • Demonstrated ability to coach leaders at multiple levels and influence decision-making
  • Experience pulling and analyzing HR data (engagement, attrition, productivity) and translating insights into action
  • Ability to operate effectively in a fast-paced, high-growth environment with shifting priorities
  • Practical, solutions-oriented mindset that balances business outcomes with employee experience.
Benefits
  • Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
  • 401(k) with company match up to 4% of eligible earnings
  • Multiple medical plan options, plus dental and vision coverage
  • Company-funded HSA contributions (based on medical plan selection)
  • Company-paid life insurance and short-term disability
  • A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
  • Access to mental health support and confidential counseling resources
  • Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
  • Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
  • Career mobility and internal growth opportunities across the organization
  • Professional development budgets for certifications, conferences, and learning available, subject to management approval
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR Business Partner experienceperformance managementdata analysisemployee relationsFLSA complianceLOA managementFMLA compliancecoaching leadersprocess improvementtalent strategies
Soft Skills
communication skillsrelationship-buildinginfluencing decision-makingjudgmentdiscretionsolutions-oriented mindsetability to operate in fast-paced environmentsproactive supportgoal settingaccountability