Kimmel & Associates

National Director of Operations – Restoration/Emergency Mitigation Services

Kimmel & Associates

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $140,000 - $180,000 per year

Job Level

Lead

About the role

  • Lead execution of the company’s mitigation outpost expansion strategy
  • Help determine market prioritization and launch sequencing
  • Recruit, train, and coach local market/outpost leaders
  • Travel frequently to support new market launches and operational stabilization
  • Develop and refine operating playbooks, SOPs, performance scorecards, training and accountability rhythms
  • Coordinate launch logistics including: trucks and vans, mitigation equipment, vehicle wraps and branding, warehouse/storage space, insurance setup, basic field infrastructure
  • Drive KPI accountability across markets including: job volume, revenue, gross profit, speed-to-lead, speed-to-site conversion rates
  • Partner with leadership and marketing teams to support lead generation and growth
  • Provide field support and coaching when operational issues arise

Requirements

  • Significant experience in the restoration industry
  • Strong background in mitigation services
  • Proven accountability for branch, market, or regional performance
  • Experience across multiple restoration functions such as: mitigation, estimating, project management, large loss field operations, team leadership, and coaching
  • Experience launching or stabilizing new branches or markets is highly preferred
  • Residential restoration experience required
  • Strong mitigation experience required
  • Operations and sales experience
  • Industry relationships with insurance carriers, plumbers, contractors, or subcontractors are a plus
  • Ability and willingness to travel 50%+
Benefits
  • Base Salary: $140,000 – $180,000+
  • Additional performance-based upside potential
  • Opportunity to help build a national restoration platform from the ground up
  • Remote work flexibility
  • High-impact leadership role with significant growth potential
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mitigation servicesproject managementlarge loss field operationsperformance scorecardsSOPsKPI accountabilitylead generationoperational stabilizationtrainingcoaching
Soft Skills
leadershipteam leadershipcommunicationcoachingorganizational skillsaccountabilityproblem-solvinginterpersonal skillsstrategic thinkingadaptability