KIMCO REALTY CORP

Accounts Receivable

• Serve as the primary contact for tenant billing and collections within assigned regions.
• Monitor and manage outstanding balances, ensuring timely follow-up and resolution.
• Apply cash receipts and reconcile tenant accounts accurately.
• Issue tenant statements, non-payment notices, and default letters.
• Investigate and resolve billing discrepancies and disputes.
• Maintain detailed pursuit notes and status flags in MRI for accurate tracking.
• Collaborate with internal departments to support tenant engagement and financial accuracy.
• Participate in A/R meetings and contribute to performance reporting.
• Maintain accurate pursuit notes, status flags, and documentation in MRI to support collection efforts.
• Contribute to process improvement initiatives and support implementation of system enhancements.

AR Specialist

Operations

• Serve as the principal decision maker for regional tenant facing tasks.
• Maintain decision authority across regional tenant operational processes, ensuring consistency and adherence to company policy.
• Establish clear frameworks for decision-making authority and escalation protocols.
• Lead, develop, and manage one associate responsible for tenant operations execution.
• Ensure consistent, timely processing of tenant requests and approvals.
• Foster a culture of discipline, responsiveness, and continuous improvement, balanced with a strong commitment to customer service delivered through a firm but fair approach.
• Build and lead a tenant-facing customer service function that improves responsiveness and transparency.
• Develop service standards and communication protocols across all tenant interactions.
• Ensure tenant operations enhance, rather than hinder, leasing and asset management objectives.
• Design and implement standardized, scalable processes across all tenant operations workflows.
• Reduce friction, redundancy, and cycle times within approval and decision processes.
• Establish KPIs to measure efficiency, turnaround times, and decision quality.

AR Specialist

Manager, Tenant Operations