Kimberly-Clark

Digital Consumer Experience Director

Kimberly-Clark

full-time

Posted on:

Location Type: Office

Location: Buenos Aires • Argentina

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Job Level

Lead

About the role

  • Define and execute the end‑user services strategy aligned with digital workplace, infrastructure, and security roadmaps.
  • Establish global service standards, operating models, KPIs, and SLAs for end‑user infrastructure services.
  • Ensure services meet experience, availability, performance, and compliance expectations across regions.
  • Own end‑to‑end service delivery for end‑user infrastructure services, including incident, problem, change, and service request management.
  • Lead operational reviews, root cause analysis, and corrective actions for high‑impact or recurring service issues.
  • Ensure operational readiness for platform upgrades, service transitions, and enterprise‑wide initiatives.
  • Oversee services supporting end‑user computing, workplace technologies, virtual desktop services, collaboration enablement, and executive/critical user support.
  • Partner with engineering and EUX teams to ensure smooth lifecycle management, standardization, and modernization of services.
  • Champion consistency, reliability, and usability across all end‑user touchpoints.
  • Drive improvements in employee experience through service analytics, automation, self‑service, and proactive support models.
  • Leverage insights from incidents, feedback, and usage data to reduce friction and improve service outcomes.
  • Support adoption of AI‑enabled support and operational tooling where appropriate.
  • Lead strategic relationships with managed service providers, OEMs, and outsourcing partners delivering end‑user services.
  • Ensure vendor performance, financial accountability, and continuous improvement.
  • Coordinate globally distributed providers to deliver a unified, follow‑the‑sun support experience.
  • Lead, coach, and develop a globally distributed team of managers, service leads, and partners.
  • Act as a senior point of contact for end‑user service performance, risks, and improvement initiatives.
  • Communicate service health, trends, and outcomes to senior leadership with clarity and transparency.

Requirements

  • 8+ years of experience in Digital Marketing, Technology, or Omnichannel Strategy.
  • Proven experience leading global digital initiatives and working with distributed teams across markets.
  • Strong expertise in SEO, including emerging trends such as AEO/GEO.
  • Strong background in Social Commerce, especially TikTok.
  • Advanced English for executive storytelling and stakeholder management.
  • Ability to engage in technical & functional discussions (EMS, integrations, digital platforms).
  • Strong influencing skills and experience engaging senior business stakeholders.
  • Data-driven mindset with the ability to connect digital pillars into an integrated strategy.
  • Experience leveraging Generative AI for content and campaigns.
Benefits
  • Flexible work model that blends remote work with intentional in-person collaboration
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
end-user services strategyservice deliveryincident managementproblem managementchange managementservice request managementservice analyticsautomationGenerative AISEO
Soft Skills
leadershipcommunicationinfluencingstakeholder managementcoachingstrategic relationship managementdata-driven mindsetclaritytransparencycollaboration