Define and execute the end user services strategy
Establish global service standards, operating models, KPIs, and SLAs
Ensure services meet experience, availability, performance, and compliance expectations
Own end to end service delivery for end user infrastructure services
Lead operational reviews, root cause analysis, and corrective actions
Ensure operational readiness for platform upgrades
Oversee services supporting end user computing and workplace technologies
Partner with engineering and EUX teams for smooth lifecycle management
Drive improvements in employee experience through service analytics and automation
Lead strategic relationships with managed service providers
Communicate service health, trends, and outcomes to senior leadership

Requirements

10+ years in IT Infrastructure / End User Services leadership
Proven experience managing global environments
Deep knowledge of the Microsoft ecosystem
Microsoft Contracting experience
Exchange Microsoft 365 / O365 administration expertise
Experience with Citrix / VDI solutions
Networking knowledge
Experience supporting desktop services, Jamf, and workplace technologies
Experience with mergers & acquisitions
Ability to lead contractual negotiations with Microsoft for large-scale licensing
Azure cloud experience (preferred)
Experience with Document Management tools (preferred)

Benefits

Flex That Works at Kimberly-Clark
Health insurance
401(k) and Profit Sharing plan
Paid time off
Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT InfrastructureEnd User ServicesMicrosoft ecosystemMicrosoft 365O365 administrationCitrixVDI solutionsNetworkingdesktop servicesAzure cloud

Soft Skills

leadershipcommunicationstrategic relationship managementservice deliveryoperational readinessroot cause analysisservice analyticscontractual negotiations