Support Engineer
Kilo Code
full-time
Posted on:
Location Type: Remote
Location: Anywhere in Latin America
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About the role
- Help keep customers happy
- Build the automations and tooling that scale support
- Collaborate directly with your teammate
- Report to Head of Customer Experience
- Surfacing customer pain points is core
Requirements
- Someone who clears tickets efficiently
- Energized by making customers feel heard
- The kind of person who writes a template
- Comfortable making judgment calls
- Happy moving between async tickets
- Comfortable working with developer tools
Benefits
- Remote, US timezones
- Hackathon energy
- Thanking people publicly
- Feedback directly
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecollaborationefficiencycommunicationjudgmenttemplate writingadaptabilityproblem-solvingcustomer empathysupport scaling