KIHOMAC

Systems Engineer

• Provide Systems Engineering assistance across all aspects of the acquisition life cycle (requirements analysis through system disposal)
• Conduct reviews on program portfolio to evaluate and/or recommend alternative plans, improve systems engineering programs/processes, manage/sustain program technical baseline, and design/perform system level tests to assure subsystems and system performance
• Perform program reviews to assure subsystem and system performance meets program specifications
• Prepare technical documents
• Perform validation of systems, including development of criteria and procedures
• Analyze and evaluate results of major engineering systems
• Provide system/program engineering, technical support and technical training across acquisition, development, integration, sustainment, deployment, installation, and operations oversight
• Provide technical recommendation and proposal analysis support services
• Review and analyze system concepts and user requirements entered into a system requirements baseline
• Assist with material solution analysis, technology, engineering, manufacturing development, production, deployment, and operation and support
• Support engineering technical and management processes including requirements definition and analysis; architecture design, implementation, integration, verification, validation, transition, decision analysis, technical planning, and technical assessment
• Support requirements management, risk management, configuration management, technical data management, and interface management
• Develop systems engineering documentation and engineering/technical plans
• Plan and execute technical reviews and assessments
• Conduct systems architectural analyses, produce architectures, document planned and existing systems, determine deficiencies, develop alternatives, and recommend implementation plans
• Track and ensure system architecture and interoperability requirements for baselined systems
• Detail operational requirements and functional interactions considering life cycle costs, logistics supportability, human factors
• Translate DoD user requirements into system requirements using USAF and DoD acquisition methods
• Prepare and review program specifications; utilize analytical, simulation, MBSE and digital engineering techniques to optimize system performance and validate flight test results
• Develop, prepare, review, and integrate milestone review documentation, periodic reports, and certifications per DoD and AF acquisition policy
• Review, evaluate and monitor acquisition contractor drawings for technical accuracy and conformance
• Facilitate transfer of information, lessons learned and best practices across customers and contractors
• Perform market research and trade studies to assess systems against mission needs
• Conduct system cost, schedule, and technical performance evaluations and trade studies
• Perform reviews, studies, audits, evaluations and provide technical recommendations to the Government
• Develop USAF approved Test and Evaluation Master Plans (TEMP), test plans and procedures; prepare test readiness reviews; execute developmental tests and assist operational test planning/execution
• Participate in integrated logistics support: provisioning, source coding, maintenance data collection, technical order management, configuration management, and quality deficiency evaluations
• Other duties as assigned

Principal Systems Engineer

Security Engineer

• Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain
• Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development
• Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support
• Oversee end-to-end delivery of cybersecurity service quality
• Monitor, manage, enhance, and report on IT service performance against agreed SLAs and KPIs
• Foster a culture of continuous improvement and knowledge sharing
• Ensure the team has the necessary skills and resources to deliver excellent service
• Oversee resolution of major incidents and problems impacting cybersecurity service delivery
• Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions
• Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases)
• Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption
• Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness
• Provide regular reports on service performance to senior management and business stakeholders
• Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations
• Contribute to development and management of the service delivery budget. Track and control service delivery costs
• Maintain awareness of financial health for assigned projects, including budgeting, forecasting, and variance analysis
• Oversee and actively participate in operational maintenance and sustainment activities
• Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs
• Other duties as assigned

Cyber Security Service Delivery Manager

Manager

• Oversee end-to-end delivery and operational performance of application services supporting DoD missions
• Coordinate cross functional teams (App Dev, DB, Platform, Cyber, Network, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services
• Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities
• Lead Service Governance (CAB/CCB/ARB participation) and maintain decision records
• Define and maintain service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices
• Own the Service Catalog entries for application services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks)
• Coordinate readiness for new or changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO artifacts, handover)
• Forecast demand and plan capacity (compute, storage, licenses, staff)
• Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations
• Chair and drive change quality: pre-implementation reviews, maintenance windows, freeze periods, and rollback validation
• Ensure releases meet readiness gates and verify post change health
• Own P1/P2 Major Incident bridges, communications, and stakeholder updates through resolution
• Ensure first response quality (MTTA), restoration (MTTR), user experience impact tracking, and formal post incident reviews
• Drive root cause analysis (RCA) with durable corrective actions and track effectiveness
• Manage availability targets, error budgets, technical debt, and resiliency patterns (graceful degradation, retries, circuit breakers)
• Maintain service continuity, DR plans, and evidence of periodic tests (RTO/RPO attainment)
• Align service operations to DoD RMF, NIST SP 800-53/37, and DISA STIGs; steward POA&M items to closure
• Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles
• Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements
• Manage third party performance and validate vendor runbooks, maintenance notifications, and participation in incidents/RCAs
• Provide daily/weekly/monthly performance reporting (availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, ticket backlog aging, CSAT/NPS)
• Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions
• Lead a matrixed team of controllers/analysts/engineers; set objectives, staffing plans, training paths, and on-call rotations
• Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth
• Other duties as assigned

Applications Service Delivery Manager

• Ensure consistent, reliable, and efficient IT delivery service within a technical domain
• Ensure consistent, high-quality service and drive continuous improvement through standardizing management practices, measuring team efficiency, and fostering ongoing team development
• Act as the primary point of contact for leadership regarding performance of IT service delivery quality within a technical domain in design, transition, deployment, and operational support
• Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain
• Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs
• Foster a culture of continuous improvement and knowledge sharing within the team
• Ensure the team has the necessary skills and resources to deliver excellent service
• Oversee the resolution of major incidents and problems impacting service delivery
• Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions
• Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases
• Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business
• Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness
• Provide regular reports on IT service performance to senior management and business stakeholders
• Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs
• Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs
• Be aware of the financial health of assigned projects, including budget management, forecasting, and variance analysis
• Oversee and actively participate in operations maintenance and sustainment activities
• Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs
• Other duties as assigned

Service Infrastructure and Service Delivery Manager

• Provide end-to-end delivery and operational performance of network services supporting DoD missions across IL4/5/6 environments; own SLAs/SLOs, service governance, compliance alignment, vendor performance, and continuous improvement across data center, campus/branch, WAN/SD WAN, boundary security, and cloud connectivity
• Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities
• Lead Service Governance (CAB/CCB/ARB participation) balancing velocity, reliability, and security; maintain decision records and traceability
• Define and maintain network service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices
• Own Service Catalog entries for network services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks)
• Coordinate readiness for new/changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO evidence, handover)
• Forecast demand and plan capacity (circuits, bandwidth, ports, licenses, spares, staff) to meet growth and seasonal mission loads
• Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations
• Chair/drive change quality: peer reviews, pre implementation checks, maintenance windows, freeze periods, and rollback validation
• Ensure deployments meet readiness gates (approvals, testing, monitoring, comms) and verify post change health and user impact
• Ensure high quality first response (Own P1/P2 Major Incident bridges, communications, and stakeholder updates through restoration)
• Drive RCA with durable corrective actions; track aging and verify effectiveness
• Manage availability targets, error budgets, technical debt, and resiliency patterns (path diversity, ECMP, QoS policy hygiene)
• Maintain service continuity and DR plans; schedule and document periodic tests (RTO/RPO attainment)
• Align operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure
• Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles
• Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements
• Manage third party performance to underpin SLAs (circuits, managed services, hardware/software support); drive remediation plans where needed
• Validate vendor change participation, runbooks, notifications, and contribution to incidents/RCAs
• Provide daily/weekly/monthly performance reporting (site/service availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, capacity/utilization, ticket backlog aging, CSAT/NPS)
• Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions
• Lead a matrixed team of controllers/engineers/analysts; set objectives, staffing plans, training paths, and on call rotations
• Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth
• Other duties as assigned

Service Delivery Manager – Networks

Controller

• Maintain 24×7 situational awareness of network health (availability, latency, loss, jitter, capacity, link/path status)
• Triage, contain, and restore service during incidents using documented runbooks/playbooks; coordinate swarming with Routing/Switching, Boundary Security, Platform, and Cyber teams
• Execute initial impact assessment, user/stakeholder communications, workarounds, and continuity steps, capture timelines and decisions for post incident review
• Operate dashboards, alerts, and synthetic/active tests; tune thresholds to reduce noise while protecting SLOs
• Correlate telemetry (syslog, SNMP/streaming telemetry, NetFlow/IPFIX, route/adjacency state) with actionable escalation paths
• Validate monitoring for new or changed network services (health checks and alerts in place before go live)
• Enforce CAB/CCB decisions, maintenance windows, freeze periods, and back out plans for network changes
• Verify pre change readiness (peer review, approvals, rollback tested, comms prepared) and confirm post change health
• Keep CMDB/CIs and topology/dependency maps current, record changes and relationships for traceability
• Lead problem investigations (recurring incidents, trend spikes); run root cause analysis (RCA) and durable corrective actions
• Track availability, MTTR/MTBF, error budgets, and capacity trends; recommend scaling, policy tuning, or resiliency patterns (path diversity, ECMP, QoS adjustments)
• Drive backlog items with owners and verify closure via effectiveness checks
• Execute patch/vulnerability windows for boundary devices per plan; validate policy deployments and change results
• Operate within RMF/DISA STIG constraints; preserve audit trails and evidence for assessments and ATO/cATO sustainment
• Coordinate with Cyber/Blue Team on detections, containment steps, and after-action improvements
• Measure and report SLAs/SLOs (site availability, ticket KPIs, change success, incident induced change rate) with daily/weekly/monthly executive rollups
• Maintain stakeholder communications for incidents, maintenance, and changes throughout the event lifecycle
• Author/maintain runbooks, troubleshooting guides, operational standards, KEDB (Known Error DB), and service catalogs; keep knowledge articles current
• Contribute to readiness reviews, go live checklists, and lessons learned, coach junior controllers and cross train peers
• Other duties as assigned

Network Operations Controller

Engineer

• Design, implement, and maintain network perimeter infrastructure, including routers, switches, firewalls, load balancers, and other network devices
• Configure and troubleshoot network routing protocols (e.g., BGP, OSPF, EIGRP)
• Plan, configure, and maintain firewall infrastructure
• Monitor network performance and identify areas for improvement at the network edge
• Troubleshoot network issues and provide timely resolution related to perimeter devices
• Implement and maintain network security policies and procedures
• Manage and maintain PKI infrastructure
• Ensure network compliance with industry standards and regulations
• Collaborate with other IT teams to support business applications and services
• Document network configurations and procedures
• Other duties as assigned

Network Boundary Engineer

Electrical Engineer

• Perform technical analysis associated with the assigned task area for problems with specific objectives and requiring investigation of a limited number of variables
• Make recommendations on technical alternatives, component design or selection, and/or adaptation to meet assigned requirements
• Perform duties under supervision of senior engineer(s)
• Follow, perform, and record the results of the execution of a test plan
• Other duties as assigned