Kids2

Enterprise Account Manager

Kids2

full-time

Posted on:

Location Type: Remote

Location: China

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Go

About the role

  • Own a portfolio of strategic Greater China accounts across renewals, upsell, and overall commercial health.
  • Build and maintain account plans aligned to customer priorities, product adoption, and regional compliance needs.
  • Develop strong relationships with stakeholders across product, legal, compliance, trust and safety, operations, and technical teams.
  • Partner closely with Integration Engineering and Legal to support onboarding, deployment, and adoption.
  • Maintain customer momentum from contract signature through launch and into expansion.
  • Lead renewal and upsell conversations, including commercial alignment, pricing discussions, and negotiation.
  • Identify opportunities to expand product usage across additional titles, business units, teams, and markets.
  • Monitor account health, surface risks early, and coordinate internal teams to resolve issues quickly.
  • Run regular business reviews and strategic check ins that keep customers aligned and moving forward.
  • Bring customer feedback and market insight back to Product, Engineering, Legal, and Go To Market teams.
  • Maintain strong CRM hygiene, account visibility, and forecast discipline in HubSpot.

Requirements

  • 5 plus years of experience in account management, customer success, or post sale commercial roles in B2B SaaS.
  • A strong track record of managing strategic or enterprise accounts and owning renewals and customer growth.
  • Comfortable operating in complex, multi stakeholder environments and building trust with both executive and working level counterparts.
  • Strong commercial judgment and know how to balance customer partnership with revenue ownership.
  • Organized, proactive, and able to manage multiple priorities across internal and external stakeholders.
  • Fluent in English and Mandarin.
  • Experience supporting customers in Greater China, especially in gaming, digital platforms, trust and safety, or other regulated technology sectors.
  • Experience with upsell or expansion ownership inside existing enterprise accounts.
  • Ability to communicate technical concepts clearly to business stakeholders.
  • Experience working across cross border teams and navigating both local market expectations and global company processes.
  • Familiarity with privacy, compliance, or age assurance related issues.
Benefits
  • A competitive startup salary aligned with experience and market benchmarks.
  • Employee Stock Ownership Plan so you participate directly in the long term upside of the company.
  • Comprehensive family health coverage, including medical, dental, and vision benefits
  • Provided Mental Health and Wellness support benefit
  • Hands on exposure with key clients in a scaling global tech company
  • Opportunities for continuous learning through real ownership rather than formal training alone.
  • Direct collaboration with the Founders and the tech leadership team
  • A collaborative, inclusive and low politics work environment.
  • Flexible, trust based working culture shaped by a US startup operating model.
  • A mission driven company focused on improving online experiences for kids and teens globally.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successB2B SaaSrenewalsupsellcommercial judgmentCRM hygieneHubSpotnegotiationproduct adoption
Soft Skills
relationship buildingtrustorganizationproactivitycommunicationmulti-stakeholder managementstrategic thinkingcustomer partnershipproblem-solvingcross-border collaboration