Kids Creek Childrens Clinic

Representative

• Respond to customer questions via live chat.
• Provide product/service information and basic troubleshooting.
• Update customer records and follow support guidelines.
• Manage multiple chats at once.
• Escalate issues when needed.

Chat Representative

General

• Schedule and confirm patient appointments in a timely manner
• Manage and update patient records and information
• Communicate effectively with patients and healthcare providers
• Handle inquiries regarding scheduling
• Ensure compliance with clinic policies and procedures
• Assist with administrative tasks as needed
• Maintain a positive and professional demeanor
• Resolve scheduling conflicts and issues promptly

Chat Representative

Medical Scheduler