Kidan

IT Account Manager – F/M

Kidan

full-time

Posted on:

Location Type: Hybrid

Location: Freienbach • Switzerland

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Tech Stack

CloudCyber Security

About the role

  • Build, manage, and grow relationships with clients across your region; becoming their main point of contact for KIDAN’s IT and cybersecurity solutions.
  • Identify new sales opportunities and introduce clients to KIDAN’s range of offers, including IT management platforms, cybersecurity services, endpoint management, and network/cloud solutions.
  • Understand clients’ business and basic IT needs, then work with our technical team to propose practical solutions (no deep technical skills required, just curiosity and willingness to learn).
  • Support clients through the sales process: prepare proposals, coordinate meetings, and help guide them in choosing the right services and products.
  • Follow up with clients post-sale to ensure satisfaction, encourage ongoing use, and identify new opportunities for upsell or cross-sell.
  • Stay aware of industry trends and KIDAN’s portfolio so you can speak confidently about our core offers.

Requirements

  • Experience in sales, account management, or customer-facing roles (experience in IT or technology sectors is a plus).
  • Good technical foundations in IT management and cybersecurity; comfortable talking about topics like IT platforms, endpoint security, or network/cloud solutions (training provided).
  • Strong communication and relationship-building skills.
  • Organized, proactive, and motivated to work both independently and as part of a collaborative team.
  • Fluent in English and at least one (ideally more) local language: French (Allaman), German (Schwyz), or Italian (Ticino).
Benefits
  • Flexible about working from the office, from home, and traveling to client sites as needed.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT managementcybersecurityendpoint managementnetwork solutionscloud solutions
Soft Skills
communicationrelationship-buildingorganizationalproactivemotivated