Kicksaw

Marketing Operations

• Lead and mentor a pod of Marketing Implementation Consultants, providing coaching, performance feedback, and career development guidance
• Develop consultants in marketing automation best practices, client management, and solution design
• Foster an inclusive, collaborative pod environment that encourages learning, accountability, and continuous improvement
• Partner with People Ops on hiring, onboarding, and retention of high-performing MOPs talent
• Serve as the primary escalation point for marketing-related client concerns across your pod
• Ensure client satisfaction, adoption, and retention across all MOPs engagements
• Support Sales during pre-sales via scoping, solution validation, and client alignment for marketing automation projects
• Guide the client journey with a strong understanding of marketing KPIs, campaign strategy, and business value
• Oversee delivery of marketing automation implementations and optimizations across platforms such as HubSpot, Pardot, and Marketing Cloud
• Ensure consultants deliver high-quality assets—email templates, landing pages, forms, nurturing workflows, scoring models, and campaign attribution frameworks
• Maintain delivery consistency across marketing automation projects, ensuring compliance with platform best practices and Kicksaw standards
• Support complex technical escalations related to lead routing, campaign influence, SFDC integration, segmentation, and automation logic
• Manage pod-level profitability, utilization, and capacity planning
• Monitor the quality and quantity of work delivered across all assigned clients
• Lead process improvements within the MOPs team, including templates, delivery frameworks, automation, and documentation
• Apply Agile methodologies to plan work, track progress, and optimize delivery effectiveness
• Leverage AI to streamline processes, enhance solutioning, and contribute to organizational learning around emerging technologies
• Represent MOPs consultants in Delivery leadership forums and advocate for client and pod needs
• Partner cross-functionally to evolve Kicksaw’s marketing delivery practices, tools, and offerings
• Uphold Kicksaw’s brand and values in all internal and external interactions

Marketing Operations Manager

Operations

• Partner with Delivery Managers to forecast project needs and align the right people to the right work.
• Manage capacity across pods — spotting imbalances before they become burnout.
• Build and maintain a live resource matrix that supports strategic staffing decisions.
• Coordinate with Recruiting and Leadership to plan hiring and contracting needs.
• Create and maintain delivery operations and playbooks that standardize excellence and reduce friction.
• Map workflows, RACI models, and handoffs between Sales, Delivery, and Managed Services teams.
• Lead retros and operational audits, constantly asking “how could this work better?”
• Pilot and implement new processes and tooling improvements across the Delivery Team.
• Define and track key delivery KPIs —capacity, margins, velocity, quality, and client satisfaction.
• Build dashboards and reports that give leadership real-time visibility into delivery performance.
• Identify and address bottlenecks before they become blockers.
• Own the rhythm of delivery operations: weekly staffing, monthly metrics, and quarterly improvements.
• Partner with People Ops to improve onboarding for delivery roles.
• Collaborate with Sales and Account Management to align capacity with incoming work.
• Partner with Finance to ensure project staffing aligns with revenue forecasts.
• Represent Delivery Operations in leadership forums — surfacing insights and driving action.
• Coach and mentor Delivery Operations Analysts or Coordinators (as the team grows).
• Champion a culture of ownership, accountability, and curiosity within Delivery Ops.
• Lead with empathy and systems thinking — helping teams thrive sustainably.

Manager, Delivery Operations

Salesforce Developer

• Design, develop, test, and deploy Lightning Web Components (LWC), Apex classes, triggers, and Flows
• Build and maintain integrations between Salesforce and external systems (REST/SOAP APIs, middleware, iPaaS)
• Collaborate with clients to gather requirements, propose solutions, and ensure successful delivery
• Uphold coding standards, perform code reviews, and enforce best practices
• Participate in all phases of the software development lifecycle, from requirements through deployment
• Develop and maintain API integrations using MuleSoft (preferred) or comparable platforms
• Design and deploy Python cloud functions in AWS or Azure environments
• Lead technical client discovery calls, translating business needs into technical solutions

Marketing Operations Manager

Manager, Delivery Operations

Senior Salesforce Developer