Kicksaw

Client Partner

• Build and sustain strong relationships with Salesforce AEs, SEs, RVPs, and regional leadership.
• Proactively understand AE priorities including territory strategy, account goals, and compensation drivers.
• Position Kicksaw as a trusted extension of the Salesforce field through consistent value creation.
• Co-develop account plans with Salesforce that align client needs, pipeline strategy, and delivery readiness.
• Maintain momentum and trust through Salesforce AE turnover or leadership changes.
• Actively participate in Salesforce ecosystem activities, enablement, and joint GTM initiatives.
• Lead and influence complex enterprise deals, both independently and alongside Salesforce.
• Clearly define roles and responsibilities in co-sell motions, knowing when to lead and when to support.
• Confidently deliver C-level presentations with or without Salesforce present.
• Build multiple executive and operational relationships (“threads”) within client organizations.
• Balance consultative selling with assertive deal progression and closing discipline.
• Handle executive-level objections with confidence, empathy, and business-first framing.
• Lead structured discovery conversations that uncover business goals, constraints, risks, and success criteria.
• Translate ambiguity into clear problem statements, effort drivers, and directional solution approaches.
• Partner with Delivery to shape realistic scopes, assumptions, and phased implementation plans.
• Identify risks early and articulate mitigation strategies before deals are finalized.
• Own deal quality by ensuring what is sold is deliverable, valuable, and aligned with client outcomes.
• Bring hands-on understanding of Salesforce platforms.
• Comfortably discuss flows, reporting, dashboards, integrations, and data models at a conceptual level.
• Navigate deep technical conversations with client architects and engineers without losing executive alignment.
• Use technical credibility to build trust and de-risk buying decisions.
• Partner effectively with Solution Architects and Delivery Leads to align vision with execution.
• Demonstrate a strong understanding of complex industry ecosystems, including multiple stakeholder groups, operating models, and market dynamics.
• Articulate common enterprise challenges such as data fragmentation, regulatory or compliance constraints, operational scalability, and customer experience complexity.
• Clearly explain the value of Salesforce solutions to executive audiences unfamiliar with the platform, translating technical capabilities into business outcomes.
• Recognize recurring business patterns across clients and industries and apply those insights strategically to shape solutions and engagement approaches.
• Own executive relationships and client strategy throughout the sales and pre-delivery phases.
• Partner closely with Account Managers to ensure a thoughtful, well-documented handoff at deal close.
• Transition primary day-to-day client ownership to the Account Manager post-sale while remaining engaged to support strategic alignment, executive relationships, and expansion opportunities.
• Ensure continuity of context, expectations, and success criteria across Sales, Delivery, and Account Management.

Backend Engineer

• Design and implement Salesforce architectures that support complex business and technical requirements.
• Translate functional requirements into clear technical designs and implementation strategies.
• Apply Salesforce design standards and architectural best practices to deliver scalable, maintainable solutions.
• Evaluate declarative versus programmatic approaches and recommend the most effective solution based on engagement scope.
• Produce technical documentation, architecture diagrams, and implementation artifacts required for delivery and handoff.
• Provide technical estimates and input to support delivery planning.
• Build and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and configuration.
• Review code and implementations to ensure alignment with defined technical standards and solution designs.
• Support deployments and releases across Salesforce configuration, Apex, APIs, Visualforce, and AppExchange.
• Troubleshoot and resolve technical issues encountered during implementation.
• Design and support integration patterns between Salesforce and external systems.
• Contribute to API design, data modeling, and orchestration strategies.
• Implement or support integrations using middleware tools such as MuleSoft and Python-based services.
• Ensure data integrity, system boundaries, and integration contracts are clearly defined and documented.
• Collaborate with Kicksaw delivery team members to support cohesive solution delivery.
• Participate in technical discovery sessions and architecture discussions with client stakeholders.
• Communicate technical designs, decisions, and recommendations through client-facing meetings and documentation.
• Provide technical guidance within the scope of assigned engagements.

Client Partner

Technical Architect – RCA, Data Cloud