Kicksaw

Operations

• Partner with Delivery Managers to forecast project needs and align the right people to the right work.
• Manage capacity across pods — spotting imbalances before they become burnout.
• Build and maintain a live resource matrix that supports strategic staffing decisions.
• Coordinate with Recruiting and Leadership to plan hiring and contracting needs.
• Create and maintain delivery operations and playbooks that standardize excellence and reduce friction.
• Map workflows, RACI models, and handoffs between Sales, Delivery, and Managed Services teams.
• Lead retros and operational audits, constantly asking “how could this work better?”
• Pilot and implement new processes and tooling improvements across the Delivery Team.
• Define and track key delivery KPIs —capacity, margins, velocity, quality, and client satisfaction.
• Build dashboards and reports that give leadership real-time visibility into delivery performance.
• Identify and address bottlenecks before they become blockers.
• Own the rhythm of delivery operations: weekly staffing, monthly metrics, and quarterly improvements.
• Partner with People Ops to improve onboarding for delivery roles.
• Collaborate with Sales and Account Management to align capacity with incoming work.
• Partner with Finance to ensure project staffing aligns with revenue forecasts.
• Represent Delivery Operations in leadership forums — surfacing insights and driving action.
• Coach and mentor Delivery Operations Analysts or Coordinators (as the team grows).
• Champion a culture of ownership, accountability, and curiosity within Delivery Ops.
• Lead with empathy and systems thinking — helping teams thrive sustainably.

Manager, Delivery Operations

Salesforce Developer

• Design, develop, test, and deploy Lightning Web Components (LWC), Apex classes, triggers, and Flows
• Build and maintain integrations between Salesforce and external systems (REST/SOAP APIs, middleware, iPaaS)
• Collaborate with clients to gather requirements, propose solutions, and ensure successful delivery
• Uphold coding standards, perform code reviews, and enforce best practices
• Participate in all phases of the software development lifecycle, from requirements through deployment
• Develop and maintain API integrations using MuleSoft (preferred) or comparable platforms
• Design and deploy Python cloud functions in AWS or Azure environments
• Lead technical client discovery calls, translating business needs into technical solutions

Manager, Delivery Operations

Senior Salesforce Developer