Kiavi

Servicing Operations Specialist

Kiavi

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $40,000 - $60,000 per year

About the role

  • Monitor and review borrower insurance (Hazard, Flood) and lender placed insurance documentation
  • Manage delinquent property tax review and payment process
  • Manage reconveyance, partial lien release, ADU Subordination, and CEMA request processes
  • Manage loss draft process, including release of insurance claim funds
  • Coordinate with borrower and other relevant stakeholders (e.g. custodian, investors) to resolve any issues with documentation (insurance, liens, reconveyance, etc)
  • Collaborate with other departments to provide a useful feedback loop for process updates
  • Resolve escalated issues or documents from Servicing and other departments
  • Document all customer interaction in Kiavi’s system of record
  • Requesting weekly collateral file releases from document custodian for PIF securitization loans
  • Functioning as a mentor and escalation contact for the Servicing Team relating to areas of expertise
  • Participate in monthly vendor calls to insure accountability to SLA’s and improve processes

Requirements

  • Ability to rapidly context switch between insurance, taxes, lien releases, and other tasks throughout the day
  • Ability to detach and prioritize a large workload in order of importance and deadline
  • Familiarity with Google Suite and Microsoft Office, particularly Sheets and Excel
  • Experience with Salesforce preferred
  • 2-3 years prior experience in mortgage loan servicing or origination, and familiarity with industry jargon and terminology
  • Escrow or Insurance experience preferred
  • Title review experience preferred
  • Clearly communicate the life-cycle of a mortgage from start to finish and have knowledge of the processing steps involved
  • In-depth knowledge of Tax, Escrow Analysis, Hazard Insurance, and Reconveyances preferred
  • Vendor management experience preferred
Benefits
  • Kiavi offers free employee-only coverage for medical, dental, and vision plans.
  • For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents.
  • Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
  • Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses.
  • Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
  • Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
  • A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance documentationproperty tax reviewreconveyancepartial lien releaseADU SubordinationCEMA request processesloss draft processcollateral file releasesescrow analysisvendor management
Soft Skills
context switchingprioritizationcommunicationmentoringproblem resolutioncollaborationfeedback loopescalation managementcustomer interaction documentationaccountability