Keywords Studios

Account Manager

• Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.
• Lead and manage the transition of studios onto key corporate IT initiatives, including:
• Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.
• Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.
• Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

IT Business Partner Manager