Keywords Studios

Social Support Specialist

Keywords Studios

full-time

Posted on:

Location Type: Remote

Location: Poland

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About the role

  • Manage and moderate online communities across multiple social and community platforms.
  • Help maintain a safe, respectful, and inclusive environment while supporting positive engagement and brand trust.
  • Act as a subject matter expert on supported titles, engage directly with players, and enforce moderation standards consistently.
  • Surface insights that help teams proactively manage community health.

Requirements

  • 3+ years of experience in high-tier community support or moderation within the gaming industry.
  • Strong subject matter expertise across supported titles, with a deep technical understanding of game mechanics to provide high-tier guidance and troubleshooting.
  • Native-level English proficiency with a nuanced understanding of Western culture and social media etiquette.
  • Deep familiarity with Western gaming culture and online community dynamics.
  • Strong experience moderating social and community platforms such as Discord, X (Twitter), Facebook, and similar channels.
  • Knowledge of Discord server management and Steam community tools.
  • Demonstrated ability to remain neutral and objective when handling sensitive or emotionally charged content.
  • High attention to detail and consistency in decision-making.
  • Ability to foster inclusive, respectful, and welcoming online spaces.
  • Proficiency with Zendesk and Sprout Social (nice to have).
  • Knowledge of online harassment patterns, hate speech policies, and community governance best practices (nice to have).
  • Ability to work across time zones or flexible schedules, including weekends when required (nice to have)
Benefits
  • #imaginemore
  • *By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community moderationgame mechanics understandingtroubleshootingDiscord server managementSteam community toolsonline harassment patternshate speech policiescommunity governance best practices
Soft Skills
neutralityobjectivityattention to detaildecision-makingfostering inclusivityrespectfulnesswelcoming demeanor