IT Business Partner Manager
Keywords Studios
contract
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.
- Lead and manage the transition of studios onto key corporate IT initiatives, including:
- Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
- Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
- Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
- Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
- Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.
- Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.
- Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.
Requirements
- Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
- 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
- Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
- Exceptional communication, interpersonal, and stakeholder management skills.
- Strong understanding of ITIL/ITSM principles and best practices.
- Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
Benefits
- Keywords Studios is dedicated to following a well-established Equal Opportunities Policy.
- We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.
- Note to Recruitment Agencies: Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place.
- Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.
- Privacy Notice: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
- Role Information: EN
- Studio: Keywords Studios
- Location: Americas, Mexico, Brazil
- Area of Work: IT & Infosec
- Service: Support Services
- Employment Type: Contractor
- Working Pattern: Remote
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT project managementservice transitiontechnology adoptionasset managementautomationdocumentationtrainingITILITSMERP
Soft Skills
communicationinterpersonal skillsstakeholder managementcollaborationleadershiporganizational skillsproblem-solvingadaptabilitytime managementproject management