Inside Sales Support Associate
Keystone Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Lansdale • Pennsylvania • United States
Visit company websiteExplore more
About the role
- Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
- Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
- Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
- Serve as liaison between our Sales Agencies, Distributors & Territory Managers
- Answer questions via email or phone regarding existing orders in a timely manner
- Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
- Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
- Cross-reference other manufacturers part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions
Requirements
- Bachelor's in Business Administration or related field preferred
- Lighting product knowledge preferred
- 1-2 years of sales experience in similar inside sales role
- Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
- Proficiency in Microsoft Office, specifically Outlook, Teams and Excel
- Experience with CRM software and Prophet 21 preferred
- Strong analytical and problem-solving skills
- Demonstrated exceptional organizational skills and attention to detail
- Ability to perform time-sensitive work environment
- Comfortable with phone interaction with very good verbal communication skills
- Work well independently or on a team
- Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them
Benefits
- medical
- dental
- vision
- voluntary life insurance
- employer-paid group life insurance
- short-term disability
- a 401k plan with company match
- paid time off
- philanthropic opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales analysisprice quoting managementcustomer servicesales experienceanalytical skillsproblem-solving skillsorganizational skillsattention to detailtime management
Soft Skills
communication skillscustomer focusteamworkindependencedrive to exceed expectations
Certifications
Bachelor's in Business Administration