Keystone Technologies

Inside Sales

• Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
• Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
• Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
• Serve as liaison between our Sales Agencies, Distributors & Territory Managers
• Answer questions via email or phone regarding existing orders in a timely manner
• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
• Cross-reference other manufacturers part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions

Inside Sales Support Associate

Field Engineer

• Act as a primary point of contact for field service needs
• Perform remote and on-site support, including product commissioning, troubleshooting, audits, and other services required to ensure smooth execution of all stages of lighting projects
• Grow Keystones field services capabilities
• Manage resolution of advanced RMA cases which need technical investigation
• Support key customer relationships, navigating sensitive situations to identify and execute solutions to make sure all parties are satisfied
• Educate and train sales, customers, and less technically experienced product development team members on our products and services
• Develop and maintain training programs for Product Support to establish good practices and strong troubleshooting skills for the support team
• Provide wiring and troubleshooting support for the production team, and development and maintain processes and support documentation
• Provide application support for unique sales field requests aiding in the development of customer relationships
• Occasional assistance with sales/marketing display construction and maintenance
• Regular travel to tradeshows and jobsites

Field Support Engineer

Operations

• Lead and manage all aspects of multi-site warehouse operations, including receiving, warehousing, order fulfillment, and shipping to delight the customer.
• Ensure all safety, quality, delivery and cost goals are met.
• Create and implement strategic direction and plans to achieve operational objectives.
• Build and nurture a high-performing warehouse team, providing employee development, guidance, coaching, and support to ensure efficient and safe operations.
• Continuously assess and enhance warehouse processes and layout to increase efficiency, reduce costs, and improve overall performance.
• Establish and maintain standardized warehouse processes, KPIs, and best practices across all sites while allowing flexibility for site-specific needs.
• Oversee inventory control and accuracy, ensuring compliance on stock levels while minimizing inventory errors.
• Lead and model a strong safety culture across all sites by setting clear expectations, reinforcing safe behaviors, and holding leaders accountable for safety performance.
• Define, track, and review key warehouse KPIs (safety, quality, delivery, cost) and lead corrective actions to drive sustained improvement.
• Monitor and control warehouse budgets (labor, supplies, equipment), identifying opportunities for cost savings and resource optimization.
• Lead the adoption and optimization of warehouse management systems (WMS), reporting tools, and automation to improve accuracy, productivity, and scalability.
• Evaluate space utilization, labor models, and throughput to support volume growth, new products, and facility expansions or relocations.
• Execute the company's freight optimization strategy (carrier / mode selections) to maximize cost goals.
• Other duties as assigned.

Director of Warehouse Operations

• Lead and manage all aspects of multi-site warehouse operations, including receiving, warehousing, order fulfillment, and shipping to delight the customer.
• Ensure all safety, quality, delivery and cost goals are met.
• Create and implement strategic direction and plans to achieve operational objectives.
• Build and nurture a high-performing warehouse team, providing employee development, guidance, coaching, and support to ensure efficient and safe operations.
• Continuously assess and enhance warehouse processes and layout to increase efficiency, reduce costs, and improve overall performance.
• Establish and maintain standardized warehouse processes, KPIs, and best practices across all sites while allowing flexibility for site-specific needs.
• Oversee inventory control and accuracy, ensuring compliance on stock levels while minimizing inventory errors.
• Lead and model a strong safety culture across all sites by setting clear expectations, reinforcing safe behaviors, and holding leaders accountable for safety performance.
• Define, track, and review key warehouse KPIs (safety, quality, delivery, cost) and lead corrective actions to drive sustained improvement.
• Monitor and control warehouse budgets (labor, supplies, equipment), identifying opportunities for cost savings and resource optimization.
• Lead the adoption and optimization of warehouse management systems (WMS), reporting tools, and automation to improve accuracy, productivity, and scalability.
• Evaluate space utilization, labor models, and throughput to support volume growth, new products, and facility expansions or relocations.
• Execute the companys freight optimization strategy (carrier / mode selections) to maximize cost goals.
• Other duties as assigned.