Keystone Technologies

Field Support Engineer

Keystone Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Lansdale • Pennsylvania • United States

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About the role

  • Act as a primary point of contact for field service needs
  • Perform remote and on-site support, including product commissioning, troubleshooting, audits, and other services required to ensure smooth execution of all stages of lighting projects
  • Grow Keystones field services capabilities
  • Manage resolution of advanced RMA cases which need technical investigation
  • Support key customer relationships, navigating sensitive situations to identify and execute solutions to make sure all parties are satisfied
  • Educate and train sales, customers, and less technically experienced product development team members on our products and services
  • Develop and maintain training programs for Product Support to establish good practices and strong troubleshooting skills for the support team
  • Provide wiring and troubleshooting support for the production team, and development and maintain processes and support documentation
  • Provide application support for unique sales field requests aiding in the development of customer relationships
  • Occasional assistance with sales/marketing display construction and maintenance
  • Regular travel to tradeshows and jobsites

Requirements

  • Associates Degree in Engineering or related field required
  • 1-3 years of relevant experience in product development and/or field support
  • Demonstrated understanding of electrical and lighting technology fundamentals
  • Experienced with technical troubleshooting to root cause
  • Expertise in Quality management and Lean principles
  • Strong verbal and written communicator with a high attention to detail
  • Highly proficient with Microsoft Office Suite
  • Time management and prioritization skills
  • Eager and able to learn every day and are a positive team-player
  • Ability to coordinate across multiple parties throughout the day while maintaining a positive communication style and record of all interactions
  • Uphold and implement Keystones Core Values, consistently aligning actions and decisions that reflect the core principles
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingelectrical technologylighting technologyquality managementLean principlesproduct commissioningRMA case resolutiontraining program developmentwiring supportprocess documentation
Soft Skills
verbal communicationwritten communicationattention to detailtime managementprioritizationteam playerpositive communicationcustomer relationship managementproblem-solvingadaptability
Certifications
Associates Degree in Engineering