Customer Support, French/English
KeyNest
full-time
Posted on:
Location Type: Remote
Location: Madagascar
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About the role
- Make the customer experience simple and efficient
- Assist our customers and partners by phone and chat
- Quickly resolve technical and operational issues
- Ensure accurate, documented follow-up to improve our service
- Work closely with the team to refine and improve our processes
Requirements
- Native French and fluent English
- Comfortable on the phone and with digital tools
- Empathetic, responsive, and solution-oriented
- Experience in customer service or the tourism/hospitality sector is a plus
- Required equipment – computer and headset
- Reliable internet connection and stable power (backup for outages)
- A quiet, work-conducive environment
Benefits
- Full-time contract (no freelance)
- Competitive monthly salary
- 20 days of leave per year
- International team
- Real autonomy and meaningful responsibilities
- Opportunity to grow with a fast-growing startup
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
empatheticresponsivesolution-oriented