Strategic Account Executive
Keyfactor
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Proactively identify upsell and cross-sell opportunities by deeply understanding customer needs and aligning them with additional products or services.
- Maintain strong, ongoing relationships with key stakeholders within existing accounts to foster trust and ensure long-term retention.
- Maintain a deep understanding of the customer account - including strategic initiatives, organizational structure, decision and budgeting processes.
- Create strategic account plans to drive revenue growth within assigned accounts, outlining goals for expansion and renewal opportunities.
- Work closely with product, marketing, and customer success teams to develop customized solutions and ensure seamless execution of expansion deals.
- Monitor account performance and expansion pipeline, providing regular reports on sales forecasts, revenue targets, and account health metrics.
- Lead contract negotiations for upsell and cross-sell deals, ensuring favorable terms while meeting both customer needs and company objectives.
- Act as a point of escalation for any issues, ensuring swift resolution to maintain customer satisfaction and minimize potential churn risks.
- Act as an expert on Keyfactor’s products and packaging, ensuring customers are licensed for appropriate entitlements that align with their strategic objectives.
- Keep abreast of industry trends, competitor activities, and market changes to offer informed recommendations and maintain a competitive edge within accounts.
Requirements
- 10+ years in an enterprise focused revenue generating role.
- Ideal candidate holds experience/knowledge in banking and insurance industry.
- Bachelor’s degree in business administration, technology, or equivalent experience.
- Comprehensive understanding of the IT Security landscape and emerging trends.
- Expertise in risk management and security compliance frameworks.
- Knowledge of advanced technologies and their implications for the IT Security sector.
- Exceptional ability to develop and execute high-level strategic plans that drive growth.
- Expertise in the IT Security industry with an emphasis on market trends and dynamics.
- Strong indirect leadership skills to inspire and guide teams.
Benefits
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
risk managementsecurity compliance frameworksstrategic planningaccount managementsales forecastingrevenue growthcontract negotiationcustomer relationship managementIT Security knowledgeadvanced technologies
Soft Skills
interpersonal skillsleadershipcommunicationproblem-solvingcustomer satisfaction focusstrategic thinkingrelationship buildingteam guidancetrust buildingadaptability