Office Administrator
WM
Job Level
Mid-LevelSenior
About the role
- Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities
- Build, coach, develop, lead, and motivate a branch team to provide excellent client service and analyze clients' needs
- Accountable for branch operations and compliance; provide direction and guidance on operational/regulatory procedures
- Ensure compliance with operational, security, audit procedures, and timely completion of branch operational tasks
- Lead team through consistent execution of the Branch Playbook to deliver on Branch Goals
- Strong focus on acquiring and growing small business relationships and serving as a market leader in the local community
- Engage in outside calling to small business clients; develop centers of influence and community networks to identify referrals
- Grow the business through retention, expansion, and acquisition tactics and lead branch team to attain activity, behavior, and outcome expectations
- Facilitate partnerships with line of business partners to focus on client acquisition and deepening client relationships
- Manage staffing and scheduling, recruit, interview, select, onboard, and train branch teammates
- Deliver consistent coaching and performance management via observational coaching, joint sales calls, growth and development, and training tools
- Provide guidance to ensure regulatory, security and internal controls compliance and timely completion of branch operations tasks
- Perform other duties as assigned and comply with all KeyBank policies and procedures
Requirements
- High School Diploma GED, or equivalent experience (required) or Bachelor's Degree (preferred)
- 3+ years Experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team (required)
- 3+ years Demonstrated small business deposit/credit experience and familiarity with small business operations (required)
- General understanding of financial statements and concepts (required)
- Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports (required)
- Demonstrated ability to leverage Centers of Influence (COIs) to further promote business (required)
- Demonstrated experience with influencing business partners (Key Investment Services, Mortgage and Business Banking sales professionals) (required)
- Demonstrated ability to effectively communicate and possess strong public speaking skills (required)
- Notary License (preferred)
- Ability to routinely and frequently operate a motor vehicle with a valid driver's license
- Occasional travel availability, including overnight stays
- Strong work ethic and high level of integrity
- Excellent time management skills
- Personal skills: Adaptability; Collaboration; Critical Thinking; Decision Making; Emotional Intelligence
- Practical skills: Business Acumen; Oral & Written Communication; Risk Management; Storytelling; Change Navigation
