Kevel

Senior Solutions Architect – Post Sale EMEA

Kevel

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 €60,000 - €90,000 per year

Job Level

Senior

About the role

  • Become an expert in Kevel, our APIs, and what they enable customers to build.
  • Own the technical success of customers post-sale, ensuring smooth implementation and long-term adoption of Kevel’s solutions.
  • Drive and support the implementation and integration of Kevel’s products and services within customer environments.
  • Provide technical onboarding, training, and ongoing guidance throughout the customer lifecycle.
  • Act as the primary technical point of contact, proactively monitoring performance and troubleshooting complex technical issues.
  • Build strong relationships with technical stakeholders—from hands-on engineers to CTOs—while aligning solutions to business objectives.
  • Partner with Customer Success Managers to translate technical strategies for non-technical stakeholders and ensure alignment across teams.
  • Serve as the voice of the customer internally, collaborating with Product and Engineering to influence roadmap and improve customer outcomes.
  • Identify opportunities to expand product adoption by mapping customer goals and initiatives to Kevel’s capabilities.
  • Contribute to documentation, best practices, and reusable implementation frameworks to scale customer success.

Requirements

  • Previous experience in a Pre - Sales or Post - Sales role and/or relevant technical role (i.e. Technical Account Manager);
  • a desire and aptitude for working in a client-facing role.
  • Retail media experience is highly preferred and/or programmatic advertising, digital advertising, e-commerce ecosystems and/or AdTech ecosystem fundamentals (DSPs, SSPs, ad servers, auctions, targeting, measurement).
  • Highly passionate and curious self-starter with a desire to work in a fast-paced start-up.
  • Significant experience working with REST APIs and a highly technical product.
  • Exceptional communication and project management skills.
  • You are comfortable speaking with technical and non-technical audiences, addressing technical challenges during product integration, and setting realistic expectations and deadlines with stakeholders.
  • Research, Test, Ask. A successful solutions architect will always search for a solution, try it, and finally ask for help.
  • An independent problem solver will find the most success.
  • Previous coding experience in some form. While you won’t need to write any code of your own, you should be able to write JSON and understand basic code.
Benefits
  • Fully Remote Team: We are a 100% remote work environment with employees located around the world.
  • Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences.
  • Comprehensive Health Benefits - Kevel provides 100% employer paid medical benefits for our employees and their children, plus comprehensive, affordable coverage for all other dependents.
  • Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions so employees can save toward future financial objectives.
  • Rest and Relaxation: Unlimited personal time off - and we mean it! We trust our employees to take the time they need, whenever they need it.
  • Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year!)
  • Kevelfest: Our annual corporate retreat! The entire Kevel team gets together once a year for a four - day in - person event filled with collaboration, team building, celebration and fun!
  • Home Office Stipend: You’ll receive a new windows or mac machine (your choice) + a $500 home office allowance to purchase what you need to set up your work space properly!
  • Parental Leave Support: We support all parents with salary continuation and benefits when our employees are growing their families.
  • Free press benefits : Kevel believes all employees should have access to legitimate news sources. You’ll receive a $300 annual allowance to subscribe to the news source of your choice.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
REST APIsJSONprogrammatic advertisingdigital advertisinge-commerceAdTechDSPsSSPsad serverstargeting
Soft Skills
communicationproject managementproblem solvingclient-facingrelationship buildingtechnical troubleshootingself-startercuriositycollaborationadaptability